GLA Communication and Collaboration 2 — Questions and Answers
Question 1: A student is writing an email to request an extension on a school project. Which element is MOST important to include?
- A clear reason for the request and a proposed new deadline (Correct answer)
- A list of all the tasks already completed
- An apology for being unprepared
- A description of how difficult the project is
Correct answer: A clear reason for the request and a proposed new deadline
Effective professional communication should include a clear rationale and a concrete solution, such as a proposed new deadline.
Question 2: During a group discussion, one member keeps interrupting others. What is the BEST response from the group facilitator?
- Ignore the behavior to avoid conflict
- Remind the group of discussion norms and allow each person a turn to speak (Correct answer)
- Ask the disruptive member to leave the group
- Let everyone interrupt freely so no one feels singled out
Correct answer: Remind the group of discussion norms and allow each person a turn to speak
A facilitator's role is to maintain productive discussion by enforcing agreed-upon norms and ensuring equitable participation.
Question 3: When revising a collaborative document, a team member disagrees with a peer's edits. What is the MOST constructive approach?
- Delete the edits without comment
- Restore the original text and say nothing
- Leave a comment explaining the concern and suggesting an alternative (Correct answer)
- Accept all edits to keep the peace
Correct answer: Leave a comment explaining the concern and suggesting an alternative
Constructive collaboration involves respectful, specific feedback that explains concerns and offers alternatives rather than silent rejection or blind acceptance.
Question 4: A speaker uses a graph to support a claim in a presentation. The audience should first examine the graph to determine:
- Whether the design looks professional
- How long it took to create
- Whether the data source is credible and the scale is accurate (Correct answer)
- If the colors match the slide theme
Correct answer: Whether the data source is credible and the scale is accurate
Critical evaluation of visual data requires checking the credibility of the source and whether the graph's scale accurately represents the data.
Question 5: Which communication strategy is MOST effective when trying to persuade an audience that holds a different opinion?
- Repeat your own position loudly and often
- Acknowledge the opposing view, then present evidence for your position (Correct answer)
- Avoid mentioning the topic the audience disagrees with
- Use emotional appeals only, without any evidence
Correct answer: Acknowledge the opposing view, then present evidence for your position
Acknowledging counterarguments shows respect for the audience and strengthens your credibility before presenting supporting evidence.
Question 6: In a collaborative project, a team member is not completing assigned tasks. What should the team do FIRST?
- Report the member to the teacher immediately
- Privately and respectfully discuss the issue with the member to understand any challenges they face (Correct answer)
- Divide that member's work among others without saying anything
- Quit the project and start over with a new team
Correct answer: Privately and respectfully discuss the issue with the member to understand any challenges they face
Addressing problems directly and privately allows the team to resolve issues collaboratively before escalating.
Question 7: Which sentence uses the MOST appropriate formal tone for a written report?
- The results were totally surprising and blew everyone's minds.
- Findings indicated a statistically significant difference between the two groups. (Correct answer)
- We were shocked — like, nobody expected this!
- The numbers were weird, so we're not really sure what happened.
Correct answer: Findings indicated a statistically significant difference between the two groups.
Formal written reports use precise, objective language and avoid slang or casual expressions.
GLA Communication and Collaboration 2
A student is writing an email to request an extension on a school project.
Which element is MOST important to include?