GGST Situational Judgement: Scenarios 2

Question 1

You are processing urgent procurement documents when a colleague from another unit interrupts and asks you to immediately help them locate a file they lost.
Your deadline is in two hours.
What is the best course of action?

Accepted Answer

Briefly pause, help your colleague find the file, and return to your task.

Answer

Tell your colleague you cannot help at all and return to your work.

Answer

Abandon your deadline and fully assist your colleague until they are satisfied.

Answer

Redirect your colleague to your supervisor and continue your work.

Question 2

During a staff meeting, your supervisor presents a plan you believe contains a factual error that could affect the project outcome. What should you do?

Accepted Answer

Wait until after the meeting and privately bring the concern to your supervisor.

Answer

Stay silent to avoid embarrassing your supervisor in front of the team.

Answer

Immediately and loudly correct the supervisor to protect the project.

Answer

Send an anonymous email to upper management about the error.

Question 3

You receive an email intended for another staff member that contains sensitive personnel information. What is the most appropriate response?

Accepted Answer

Notify the sender of the mistake and delete the misdirected email without reading further.

Answer

Read the email fully, then forward it to the intended recipient.

Answer

Delete the email without taking any action.

Answer

Keep the email in case the information becomes relevant to your work.

Question 4

A vendor contacts you directly to request expedited processing of their invoice, bypassing the standard submission process. How do you respond?

Accepted Answer

Politely explain that all invoices must follow the standard submission process and direct them accordingly.

Answer

Expedite the invoice as a goodwill gesture to maintain vendor relations.

Answer

Ignore the vendor's request and wait for the invoice to come through official channels.

Answer

Report the vendor to your supervisor for attempting to circumvent procedures.

Question 5

You notice that a new colleague consistently submits work with small but recurring errors. Your supervisor has not yet noticed. What do you do?

Accepted Answer

Privately speak with the colleague and offer constructive feedback.

Answer

Correct the errors yourself without telling anyone to avoid conflict.

Answer

Report the colleague to HR for poor performance.

Answer

Wait for the supervisor to notice on their own.

Question 6

You are asked to complete a task that falls outside your defined job responsibilities and for which you have no training. What is the best first step?

Accepted Answer

Clarify with your supervisor whether the task is intended for you and seek necessary guidance or training.

Answer

Attempt the task using your best judgment to show initiative.

Answer

Refuse the task entirely, as it is outside your job description.

Answer

Delegate the task to a colleague who appears more experienced.

Question 7

Your team is under pressure to meet a deadline and a member falls ill, leaving their portion incomplete. What is the most effective response?

Accepted Answer

Quickly assess what is left, redistribute tasks within the team, and inform the supervisor of the situation and plan.

Answer

Inform the supervisor that the deadline cannot be met due to circumstances beyond your control.

Answer

Work extra hours yourself to cover all the missing work without informing the supervisor.

Answer

Ask the ill colleague to work remotely despite being sick.