Geico Assessment Test Geico Assessment Test Situational Judgment 2

Question 1

A customer insists their car damage was caused by a covered peril, but photos show evidence it was caused by normal wear and tear. How should you handle this?

Accepted Answer

Explain clearly why the damage appears to be wear and tear, which is not a covered peril, and offer to escalate for a second opinion

Answer

Transparent communication explaining the basis for a decision, with an offer to escalate, is the professional and fair approach.

Question 2

During a busy period, a supervisor asks you to skip the verification steps on a batch of claims to meet a deadline. What is the BEST response?

Accepted Answer

Express your concern that skipping verification could lead to errors or fraud, and ask for guidance on how to proceed properly

Answer

Raising a legitimate concern about process integrity while still seeking guidance shows professional judgment and ethical responsibility.

Question 3

A customer asks you whether they should file a claim for minor bumper damage that is less than their deductible. What is the MOST helpful advice?

Accepted Answer

Filing a claim for an amount less than the deductible typically does not result in a payout and may increase future premiums, so it may not be in the customer's best interest

Answer

Honest advice that serves the customer's financial interest — even if it means fewer claims — builds long-term trust and loyalty.

Question 4

You receive two urgent tasks at the same time: a callback for a customer in distress and a routine paperwork deadline. What should you do?

Accepted Answer

Prioritize the customer in distress and notify your supervisor about the paperwork timing conflict

Answer

Customer welfare takes precedence in service roles; communicating the conflict to a supervisor ensures both tasks are managed appropriately.

Question 5

A customer requests that you add their neighbor as a listed driver on their policy without the neighbor's knowledge. What should you do?

Accepted Answer

Explain that all listed drivers must be aware of and consent to being included on the policy, as this is standard insurance practice

Answer

Adding someone to a policy without their knowledge raises ethical and legal concerns; explaining this to the customer is the correct response.

Geico Assessment Test Practice Test

Geico Assessment Test Practice Test

Geico Assessment Test Geico Assessment Test Situational Judgment 2