GAT Quality Assurance and Improvement 5

Question 1

Which of the following quality improvement tools is used to systematically organize ideas generated during brainstorming into logical categories?

Accepted Answer

Affinity diagram

Answer

An affinity diagram groups large amounts of brainstormed ideas into natural clusters based on their relationships.

Question 2

A Cpk value of 0.8 for a manufacturing process indicates:

Accepted Answer

The process is not capable of consistently meeting specifications

Answer

A Cpk below 1.0 means the process is producing output outside specification limits and is not capable.

Question 3

During a quality audit, a team finds that written procedures are not being followed by workers. Which type of audit finding is this?

Accepted Answer

Nonconformance

Answer

A nonconformance occurs when a requirement — such as following documented procedures — is not met.

Question 4

What is the key distinction between 'quality control' and 'quality assurance'?

Accepted Answer

Quality assurance focuses on process; quality control focuses on product inspection

Answer

Quality assurance addresses the processes used to produce a product, while quality control inspects actual products for defects.

Question 5

A team uses the '5 Whys' technique. What is the goal of repeatedly asking 'why'?

Accepted Answer

To trace a problem back to its fundamental root cause

Answer

The 5 Whys iteratively peels back symptoms to expose the true root cause of a problem.

(GAT) General Achievement Test Practice Test