GAT Quality Assurance and Improvement 5

Question 1

Which of the following quality improvement tools is used to systematically organize ideas generated during brainstorming into logical categories?

Accepted Answer

Affinity diagram

Answer

Run chart

Answer

Control chart

Answer

Check sheet

Question 2

A Cpk value of 0.8 for a manufacturing process indicates:

Accepted Answer

The process is not capable of consistently meeting specifications

Answer

The process is highly capable and well-centered

Answer

The process has no variation

Answer

The process needs no improvement

Question 3

During a quality audit, a team finds that written procedures are not being followed by workers. Which type of audit finding is this?

Accepted Answer

Nonconformance

Answer

Observation

Answer

Opportunity for improvement

Answer

Best practice

Question 4

What is the key distinction between 'quality control' and 'quality assurance'?

Accepted Answer

Quality assurance focuses on process; quality control focuses on product inspection

Answer

Quality control is proactive; quality assurance is reactive

Answer

Quality assurance is done by customers; quality control by engineers

Answer

There is no meaningful distinction between the two

Question 5

A team uses the '5 Whys' technique. What is the goal of repeatedly asking 'why'?

Accepted Answer

To trace a problem back to its fundamental root cause

Answer

To brainstorm as many solutions as possible

Answer

To document customer complaints in sequence

Answer

To rank defects by severity

Question 6

Which metric calculates the probability that a product performs its required function for a specified period under stated conditions?

Accepted Answer

Reliability

Answer

Process yield

Answer

Defect rate

Answer

Throughput

Question 7

A hospital reduces patient wait times by analyzing value-added versus non-value-added steps in its intake process. This approach is characteristic of:

Accepted Answer

Lean process improvement

Answer

Total Productive Maintenance (TPM)

Answer

Statistical process control (SPC)

Answer

Acceptance sampling