Funeral Service Funeral Arranging and Directing Questions and Answers

Question 1

According to the FTC Funeral Rule, when must a funeral provider give a General Price List (GPL) to a consumer?

Accepted Answer

Upon beginning any face-to-face discussion about funeral goods, services, or their prices.

Answer

The FTC Funeral Rule requires a funeral provider to give a General Price List (GPL) for retention to anyone who inquires in person about the funeral goods, services, or prices offered. This must be done at the beginning of any face-to-face discussion.

Question 2

A family is arranging a direct cremation. They have decided to purchase a casket from a third-party seller. Which of the following actions is a funeral director prohibited from taking?

Accepted Answer

Refusing to handle the casket because it was not purchased from the funeral home.

Answer

The FTC Funeral Rule explicitly prohibits funeral providers from refusing to handle a casket or charging a fee for handling a casket purchased elsewhere. Consumers have the right to provide their own casket, and the funeral home cannot penalize them for this choice.

Question 3

During a funeral arrangement conference, the person with the legal right of disposition is unclear due to conflicting family claims. The deceased did not leave a will or pre-arrangement. What is the funeral director's most appropriate initial step?

Accepted Answer

Consult the funeral home's legal counsel before proceeding with any arrangements.

Answer

When there is a dispute or uncertainty about who holds the legal right of disposition, the funeral director's most prudent course of action is to cease arrangements and consult with legal counsel. Proceeding without clear legal authority can lead to significant liability for the funeral home.

Question 4

Which of the following is a key objective of the at-need funeral arrangement conference?

Accepted Answer

Gathering vital statistical information for the death certificate and other permits.

Answer

A primary goal of the arrangement conference is to gather the necessary vital statistics of the deceased. This information is crucial for the funeral director to file the official death certificate, obtain burial or cremation permits, and process claims for benefits like Social Security or Veterans Affairs.

Question 5

A family is making pre-need arrangements and signs a contract for guaranteed goods and services. Years later, at the time of death, the funeral home finds that the selected casket model is no longer available. What is the funeral home's obligation?

Accepted Answer

Furnish a casket of similar style and at least equal quality at no extra cost.

Answer

In a pre-need contract for guaranteed goods, if a specific item is unavailable at the time of need, the funeral home is typically obligated to provide a substitute of similar style and equal or greater quality without additional cost to the consumer.

Funeral Service Test Practice Test

Funeral Service Test Practice Test

Funeral Service Funeral Arranging and Directing Questions and Answers