Front Desk Receptionist Front Desk Technology Proficiency 3

Question 1

When transferring a call, what should you do before completing the transfer?

Accepted Answer

Announce the caller to the receiving party

Answer

Announcing the caller prepares the receiving party and confirms availability before you disconnect.

Question 2

What does BCC do in an email?

Accepted Answer

Sends a hidden copy without other recipients seeing it

Answer

BCC (blind carbon copy) sends a hidden copy that other recipients cannot see.

Question 3

In a spreadsheet, what symbol usually begins a formula?

Accepted Answer

=

Answer

An equals sign (=) tells the spreadsheet that the entry is a formula to calculate.

Question 4

A guest checks in but their appointment isn't in the system. What is the best first action?

Accepted Answer

Politely verify their name and search alternate spellings or dates

Answer

Verifying the name and checking spellings or dates helps locate a possibly mis-entered appointment.

Question 5

What is the main function of an intercom system at reception?

Accepted Answer

To communicate quickly with staff in other rooms

Answer

An intercom allows fast voice communication between reception and staff in other areas.

Front Desk Receptionist Practice Test