Front Desk Receptionist Front Desk Technology Proficiency 3

Question 1

When transferring a call, what should you do before completing the transfer?

Accepted Answer

Announce the caller to the receiving party

Answer

Hang up immediately

Answer

Put the caller on mute permanently

Answer

Delete the call log

Question 2

What does BCC do in an email?

Accepted Answer

Sends a hidden copy without other recipients seeing it

Answer

Sends copies visible to everyone

Answer

Blocks the recipient

Answer

Bolds the message text

Question 3

In a spreadsheet, what symbol usually begins a formula?

Accepted Answer

=

Answer

#

Answer

@

Answer

&

Question 4

A guest checks in but their appointment isn't in the system. What is the best first action?

Accepted Answer

Politely verify their name and search alternate spellings or dates

Answer

Turn them away

Answer

Call security

Answer

Cancel all other appointments

Question 5

What is the main function of an intercom system at reception?

Accepted Answer

To communicate quickly with staff in other rooms

Answer

To record video

Answer

To process credit cards

Answer

To print badges

Question 6

Which action best protects sensitive visitor data on your screen when you step away?

Accepted Answer

Lock the computer screen

Answer

Leave it displayed

Answer

Increase the brightness

Answer

Turn up the volume

Question 7

A scanned document appears blurry. What setting should you check first?

Accepted Answer

The scan resolution (DPI)

Answer

The audio level

Answer

The email subject line

Answer

The printer ink color