Front Desk Receptionist Front Desk Technology Proficiency 3 — Questions and Answers
Question 1: When transferring a call, what should you do before completing the transfer?
- Hang up immediately
- Announce the caller to the receiving party (Correct answer)
- Put the caller on mute permanently
- Delete the call log
Correct answer: Announce the caller to the receiving party
Announcing the caller prepares the receiving party and confirms availability before you disconnect.
Question 2: What does BCC do in an email?
- Sends copies visible to everyone
- Sends a hidden copy without other recipients seeing it (Correct answer)
- Blocks the recipient
- Bolds the message text
Correct answer: Sends a hidden copy without other recipients seeing it
BCC (blind carbon copy) sends a hidden copy that other recipients cannot see.
Question 3: In a spreadsheet, what symbol usually begins a formula?
- #
- = (Correct answer)
- @
- &
Correct answer: =
An equals sign (=) tells the spreadsheet that the entry is a formula to calculate.
Question 4: A guest checks in but their appointment isn't in the system. What is the best first action?
- Turn them away
- Politely verify their name and search alternate spellings or dates (Correct answer)
- Call security
- Cancel all other appointments
Correct answer: Politely verify their name and search alternate spellings or dates
Verifying the name and checking spellings or dates helps locate a possibly mis-entered appointment.
Question 5: What is the main function of an intercom system at reception?
- To record video
- To communicate quickly with staff in other rooms (Correct answer)
- To process credit cards
- To print badges
Correct answer: To communicate quickly with staff in other rooms
An intercom allows fast voice communication between reception and staff in other areas.
Question 6: Which action best protects sensitive visitor data on your screen when you step away?
- Leave it displayed
- Lock the computer screen (Correct answer)
- Increase the brightness
- Turn up the volume
Correct answer: Lock the computer screen
Locking the screen prevents unauthorized viewing of sensitive information while you are away.
Question 7: A scanned document appears blurry. What setting should you check first?
- The audio level
- The scan resolution (DPI) (Correct answer)
- The email subject line
- The printer ink color
Correct answer: The scan resolution (DPI)
Adjusting the scan resolution (DPI) improves clarity of a blurry scanned document.
Front Desk Receptionist Front Desk Technology Proficiency 3
When transferring a call, what should you do before completing the transfer?