Front Desk Receptionist Front Desk Technology Proficiency 2

Question 1

A caller is on hold and you need to answer a second incoming line. Which phone function should you use?

Accepted Answer

Hold and pick up the second line

Answer

Placing the first caller on hold lets you answer the second line without disconnecting anyone.

Question 2

What does the CC field in an email allow you to do?

Accepted Answer

Send a visible copy to additional recipients

Answer

CC (carbon copy) sends a visible copy to additional recipients who can all see each other.

Question 3

In a scheduling calendar, what does a double-booked time slot indicate?

Accepted Answer

Two appointments conflicting at the same time

Answer

Double-booking means two appointments are scheduled for the same time slot, creating a conflict.

Question 4

Which keyboard shortcut typically copies selected text on a Windows PC?

Accepted Answer

Ctrl + C

Answer

Ctrl + C copies the selected text to the clipboard.

Question 5

A visitor asks you to send a document. Which is the fastest secure way to deliver a signed PDF?

Accepted Answer

Email it as an attachment

Answer

Emailing the PDF as an attachment delivers it quickly and directly to the recipient.

Front Desk Receptionist Practice Test