Front Desk Receptionist Front Desk Technology Proficiency 2

Question 1

A caller is on hold and you need to answer a second incoming line. Which phone function should you use?

Accepted Answer

Hold and pick up the second line

Answer

Call forwarding

Answer

Do Not Disturb

Answer

Voicemail transfer

Question 2

What does the CC field in an email allow you to do?

Accepted Answer

Send a visible copy to additional recipients

Answer

Hide recipients from each other

Answer

Encrypt the message

Answer

Schedule the email for later

Question 3

In a scheduling calendar, what does a double-booked time slot indicate?

Accepted Answer

Two appointments conflicting at the same time

Answer

An open appointment

Answer

A cancelled appointment

Answer

A recurring meeting

Question 4

Which keyboard shortcut typically copies selected text on a Windows PC?

Accepted Answer

Ctrl + C

Answer

Ctrl + V

Answer

Ctrl + X

Answer

Ctrl + Z

Question 5

A visitor asks you to send a document. Which is the fastest secure way to deliver a signed PDF?

Accepted Answer

Email it as an attachment

Answer

Read it aloud over the phone

Answer

Mail a printed copy

Answer

Post it on a public website

Question 6

What is the purpose of a visitor management system at a front desk?

Accepted Answer

To log and track guests entering the building

Answer

To play background music

Answer

To process payroll

Answer

To manage the parking lot lights

Question 7

If the office printer shows a 'paper jam' error, what is the correct first step?

Accepted Answer

Open the printer and gently remove the stuck paper

Answer

Unplug the building's power

Answer

Buy a new printer

Answer

Ignore it and keep printing