Front Desk Receptionist Administrative & Clerical Duties 4

Question 1

A data-entry form requires a client's phone number, but the field is blank on the intake sheet. You should:

Accepted Answer

Leave it blank and flag it for follow-up

Answer

Leaving it blank and flagging it keeps data accurate and prompts follow-up.

Question 2

When preparing a document packet for a meeting, collating means:

Accepted Answer

Arranging pages in the correct order for each set

Answer

Collating assembles pages in proper sequence for each complete set.

Question 3

The best way to protect digital records at the front desk is to:

Accepted Answer

Log off or lock the screen when away

Answer

Locking the screen when away prevents unauthorized access to records.

Question 4

An email needs to go to several recipients who should not see each other's addresses. You should use:

Accepted Answer

The 'Bcc' field

Answer

Bcc hides recipients' addresses from one another, protecting privacy.

Question 5

Reconciling petty cash at the front desk involves:

Accepted Answer

Matching receipts and remaining cash to the recorded total

Answer

Reconciliation confirms receipts plus cash equal the logged amount.

Front Desk Receptionist Practice Test