Front Desk Receptionist Administrative & Clerical Duties 4

Question 1

A data-entry form requires a client's phone number, but the field is blank on the intake sheet. You should:

Accepted Answer

Leave it blank and flag it for follow-up

Answer

Enter a random number

Answer

Copy another client's number

Answer

Skip the entire record

Question 2

When preparing a document packet for a meeting, collating means:

Accepted Answer

Arranging pages in the correct order for each set

Answer

Stapling covers only

Answer

Deleting duplicate files

Answer

Shredding old copies

Question 3

The best way to protect digital records at the front desk is to:

Accepted Answer

Log off or lock the screen when away

Answer

Share the password with everyone

Answer

Leave files open for convenience

Answer

Post the login on a sticky note

Question 4

An email needs to go to several recipients who should not see each other's addresses. You should use:

Accepted Answer

The 'Bcc' field

Answer

The 'To' field for all

Answer

The 'Cc' field for all

Answer

Reply-All

Question 5

Reconciling petty cash at the front desk involves:

Accepted Answer

Matching receipts and remaining cash to the recorded total

Answer

Spending the balance quickly

Answer

Ignoring small differences

Answer

Adding personal funds to round up

Question 6

When indexing 'St. Mary Clinic' for alphabetical filing, 'St.' is generally treated as:

Accepted Answer

The word 'Saint'

Answer

A number

Answer

Ignored entirely

Answer

Filed under 'T'

Question 7

A recurring weekly report is due every Friday. The best clerical practice is to:

Accepted Answer

Set a calendar reminder and prepare in advance

Answer

Wait until someone asks for it

Answer

Do it only when convenient

Answer

Combine several weeks into one