FREE Walmart Order Management Questions and Answers

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Customers who desire a refund must always return the item to Walmart.

Correct! Wrong!

What should you offer first in exchange for a return?

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The customer wishes to cancel an order, but the order has already been sent. What are your options?

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For personal use items, you should provide the manufacturer's phone number.

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Diana stated that one lipstick out of five was missing from her parcel, which was delivered and signed for.

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If a credit card order is placed and then cancelled. What happened with the money?

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What reason code should be used to handle a return for air fryer that didn't come with the cable?

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