FREE PSS Crisis Intervention and De-escalation Questions and Answers

Question 1

When approaching a person who is visibly agitated and in crisis, the first and most important priority is to:

Accepted Answer

Assess the situation for everyone's safety.

Answer

Before any intervention can occur, the environment must be assessed for safety. This includes ensuring your own safety, the safety of the person in crisis, and the safety of any bystanders. A safe environment is the foundation for effective de-escalation.

Question 2

Which of the following is an effective verbal de-escalation technique?

Accepted Answer

Using a calm tone of voice and validating their feelings.

Answer

Using a calm, low tone of voice can be soothing and non-threatening, helping to de-escalate a tense situation. Speaking loudly, quickly, or making demands can increase a person's agitation and escalate the crisis.

Question 3

In terms of non-verbal communication, what is a key strategy for de-escalation?

Accepted Answer

Allowing for personal space and maintaining an open posture.

Answer

Maintaining a respectful personal space (typically 1.5 to 3 feet) is crucial. Getting too close can feel threatening and escalate agitation, while standing too far away can seem disengaged. An open, relaxed posture is also key.

Question 4

A peer is in crisis and expresses intense anger. The concept of 'validation' means you should:

Accepted Answer

Acknowledge their feeling of anger without judgment.

Answer

Validation involves acknowledging and showing respect for a person's feelings without necessarily agreeing with their actions or perceptions. Saying something like, 'I can see how incredibly angry you are right now,' validates the emotion and helps the person feel heard.

Question 5

The primary role of a Peer Support Specialist during a crisis is to:

Accepted Answer

Offer support, connection, and help the person feel safe.

Answer

The PSS is not a first responder or clinician responsible for controlling the situation. Their role is to offer support, use their lived experience to build connection and hope, and help the person feel heard and safe until the crisis subsides or further help arrives.

(PSS) Certified Peer Support Specialist Practice Test

(PSS) Certified Peer Support Specialist Practice Test

FREE PSS Crisis Intervention and De-escalation Questions and Answers