OMVIC Legal Requirements Test 2

Question 1

What is considered a valid claim against the Motor Vehicle Dealers Compensation Fund?

Accepted Answer

A vehicle bought from a dealer was previously stolen and not returned

Answer

A consumer could buy the same vehicle cheaper elsewhere

Answer

A dealer refuses to honor a promotional offer after its expiration date

Answer

A consumer changes their mind about a purchase

Question 2

What may  OMVIC do when a complaint againts a dealer or salesperson is filed?

Accepted Answer

Attempt to resolve the complaint or issue a written warning

Answer

Ignore minor complaints

Answer

Only issue a written apology

Answer

Directly fine the customer

Question 3

Dealers are required to provide the warranty or service plan provider with all contract documents within:

Accepted Answer

7 days

Answer

5 business days

Answer

24 hours

Answer

3 business days

Question 4

According to the Code of Ethics Regulations, what must dealers do before signing a contract with a customer?

Accepted Answer

Explain the terms of the contract and the customer's obligations

Answer

Offer an additional discount

Answer

Guarantee the lowest price

Answer

Provide a gift

Question 5

What must be included in a contract if the vehicle has been branded?

Accepted Answer

The type of branding and its last classification

Answer

A promise to remove the branding at no extra cost

Answer

A photographic evidence of the branding

Answer

A detailed explanation of how branding affects vehicle safety

Question 6

What can CAMVAP arbitrators order for resolution?

Accepted Answer

The manufacturer repairs the vehicle

Answer

Community service for the manufacturer

Answer

Replacement of the vehicle with a new model

Answer

A direct payment of damages to the consumer

Question 7

What must a salesperson not do according to the accountability clause in the Code of Ethics Regulations?

Accepted Answer

Cause the dealer to break law or the Code of Ethics

Answer

Discuss vehicle pricing strategies publicly

Answer

Reject any business deal proposed by the dealer

Answer

Work extra hours without additional pay

Question 8

What must dealer advertisements indicate if vehicles are for retail sale?

Accepted Answer

Indication that advertisements are from a dealer

Answer

Only the vehicle model and price

Answer

Clear view if terms and conditions

Answer

Recommended retail price only

Question 9

Who pays into the Motor Vehicle Dealers Compensation Fund, and how often?

Accepted Answer

General Dealers and Brokers, one-time fee at initial registration

Answer

Customers, at the time of purchase

Answer

Manufacturers, anually

Answer

Salespeople only, anually

Question 10

What may OMVIC do when a complaint against a dealer or salesperson is filed?

Accepted Answer

Attempt to resolve the complaint or issue a written warning

Answer

Directly fine the customer

Answer

Only issue a written apology

Answer

Ignore minor complaints