Free OMVIC Ethics and Professionalism Test 2

Which of the following behaviors demonstrates professionalism for an OMVIC-registered salesperson?

Pressuring customers into making quick decisions

Honoring commitments and agreements made with customers

Offering discounts only to preferred customers

Avoiding answering customer inquiries

Correct! Wrong!

What is the importance of effective communication in maintaining professionalism?

It allows salespeople to use technical jargon to impress customers

It helps in negotiating the highest possible sale price

It ensures clear and accurate information exchange with customers

It avoids any discussions about vehicle features

Correct! Wrong!

How can a salesperson demonstrate respect for a customer's decision-making process?

By pressuring the customer to make an immediate purchase

By refusing to negotiate the vehicle's price

By refusing to disclose vehicle history

By respecting the customer's budget and preferences

Correct! Wrong!

What role does integrity play in professionalism for an OMVIC-registered salesperson?

It ensures honesty and fairness in all transactions

It allows salespeople to exaggerate vehicle features

It encourages misleading customers about pricing

It helps in avoiding disclosure of vehicle issues

Correct! Wrong!

When is it appropriate for a salesperson to follow up with a customer after a vehicle purchase?

Only if the customer has complaints

Only if the dealership is facing financial difficulties

To build long-term relationships and ensure customer satisfaction

Never, as it might bother the customer

Correct! Wrong!

What should a salesperson do if they encounter a language barrier with a customer?

Use gestures and facial expressions to communicate

Request assistance from a colleague or interpreter

Provide written instructions for the customer

Ignore the customer's needs and preferences

Correct! Wrong!

How does professional attire contribute to a salesperson's image and credibility?

It demonstrates respect for the dealership's brand

It intimidates customers into making quick decisions

It minimizes the need for effective communication

It discourages customers from asking questions

Correct! Wrong!

Why should a salesperson always provide accurate information about vehicle pricing and fees?

To encourage customers to negotiate a lower price

To discourage customers from purchasing the vehicle

To increase the dealership's profit margins

To comply with OMVIC's advertising regulations

Correct! Wrong!

What should a salesperson do if a customer asks for financial advice?

Provide general guidance, but avoid specific recommendations

Discourage the customer from seeking financial advice

Recommend the most expensive financing option available

Refuse to discuss financial matters

Correct! Wrong!

What should dealers do before advertising a vehicle's price?

Ensure it is the lowest in the market

Include all fees except HST and licensing

Use generic photos to attract more customers

Increase the price to cover hidden costs

Correct! Wrong!

Why is it important for OMVIC-registered dealers to disclose material facts about a vehicle?

To lower the selling price

To avoid taxes

To deceive customers

To help consumers make informed decisions

Correct! Wrong!

Free OMVIC Ethics and Professionalism Test 2

Which of the following behaviors demonstrates professionalism for an OMVIC-registered salesperson?

What is the importance of effective communication in maintaining professionalism?

How can a salesperson demonstrate respect for a customer's decision-making process?

What role does integrity play in professionalism for an OMVIC-registered salesperson?

When is it appropriate for a salesperson to follow up with a customer after a vehicle purchase?

What should a salesperson do if they encounter a language barrier with a customer?

How does professional attire contribute to a salesperson's image and credibility?

Why should a salesperson always provide accurate information about vehicle pricing and fees?

What should a salesperson do if a customer asks for financial advice?

What should dealers do before advertising a vehicle's price?

Why is it important for OMVIC-registered dealers to disclose material facts about a vehicle?

Free OMVIC Ethics and Professionalism Test 1

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Free OMVIC Legal Requirements Test 3

Which of the following behaviors demonstrates professionalism for an OMVIC-registered salesperson?

What is the importance of effective communication in maintaining professionalism?

How can a salesperson demonstrate respect for a customer's decision-making process?

What role does integrity play in professionalism for an OMVIC-registered salesperson?

When is it appropriate for a salesperson to follow up with a customer after a vehicle purchase?

What should a salesperson do if they encounter a language barrier with a customer?

How does professional attire contribute to a salesperson's image and credibility?

Why should a salesperson always provide accurate information about vehicle pricing and fees?

What should a salesperson do if a customer asks for financial advice?

What should dealers do before advertising a vehicle's price?

Why is it important for OMVIC-registered dealers to disclose material facts about a vehicle?

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