FREE NCCT Medical Office Administrative Procedures Questions and Answers

Question 1

Which scheduling method involves scheduling several patients for the same time slot, with patients seen in the order of their arrival?

Accepted Answer

Wave scheduling

Answer

Time-specified scheduling

Answer

Modified wave scheduling

Answer

Double-booking

Question 2

Under HIPAA, which of the following is considered Protected Health Information (PHI)?

Accepted Answer

A patient's name and address

Answer

De-identified public health data

Answer

A hospital's public directory

Answer

Information in a medical textbook

Question 3

In a SOAP note, the patient's description of their symptoms would be recorded under which section?

Accepted Answer

S - Subjective

Answer

O - Objective

Answer

A - Assessment

Answer

P - Plan

Question 4

When handling a phone call from a patient reporting a medical emergency, the medical assistant should first:

Accepted Answer

Obtain the caller's name, phone number, and location

Answer

Put the patient on hold to find a nurse

Answer

Ask for their insurance information

Answer

Tell them to hang up and call 911

Question 5

A fixed amount a patient pays for a covered health care service at the time of the visit is called a(n):

Accepted Answer

Copayment

Answer

Deductible

Answer

Coinsurance

Answer

Premium

Question 6

Which type of mail provides the sender with a mailing receipt and a record of delivery at the recipient's address?

Accepted Answer

Certified Mail

Answer

First-Class Mail

Answer

Priority Mail

Answer

Registered Mail

Question 7

What is the primary purpose of verifying a patient's insurance eligibility at check-in?

Accepted Answer

To confirm the patient's policy is active for the date of service

Answer

To determine the patient's diagnosis

Answer

To collect the patient's entire medical history

Answer

To schedule a follow-up appointment