Professionalism involves maintaining a calm demeanor and using effective communication to de-escalate tense situations while addressing the patient’s concerns.
The Health Insurance Portability and Accountability Act (HIPAA) ensures the privacy and security of patients' health information, including records maintained in optometric practices.
Accurate patient records are essential for legal compliance, proper billing, and providing consistent, high-quality care across visits.
Patients have the right to access their medical records, including prescriptions. Practices must comply promptly and without unnecessary barriers.
Informed consent is critical for ethical practice, ensuring that patients understand the purpose, risks, and benefits of a procedure before agreeing to it.
