Free CBT Cash Handling & Transactions Questions and Answers

Question 1

What is the most accurate way to verify a cash drawer's balance at the end of a shift?

Accepted Answer

Physically count cash and match system total

Answer

The most accurate way to verify a cash drawer's balance at the end of a shift is to physically count all the cash, coins, and other negotiable instruments, and then compare this physical total to the amount recorded in the bank's system. This meticulous process ensures that any discrepancies are identified and reconciled, maintaining accurate financial records and preventing losses.

Question 2

Which action should a teller take when receiving a $100 bill that appears suspicious?

Accepted Answer

Mark the bill with a counterfeit detection pen

Answer

When a teller receives a suspicious $100 bill, the correct initial action is to use a counterfeit detection pen. This pen reacts to the starch in regular paper, which is absent in authentic currency's cotton-linen blend, providing a quick visual indicator. If the pen suggests it's counterfeit, the teller should then follow specific bank protocols for confiscation and reporting, without immediately accusing the customer.

Question 3

When should a bank teller perform a cash count during their shift?

Accepted Answer

At the beginning, end, and during breaks

Answer

A bank teller should perform a cash count at the beginning of their shift to verify their starting balance, at the end of their shift to reconcile all transactions, and typically during breaks or when transferring the drawer to another teller. Regular counting helps to quickly identify and address any discrepancies, ensuring accuracy and accountability throughout the day and minimizing errors.

Question 4

What is the best practice for preventing errors when handling cash deposits?

Accepted Answer

Count the cash in front of the customer

Answer

The best practice for preventing errors when handling cash deposits is to count the cash in front of the customer. This transparent process ensures that both the teller and the customer agree on the exact amount being deposited, minimizing disputes and errors. It also builds trust and provides immediate verification, preventing later discrepancies and ensuring accuracy.

Question 5

What step should a teller take when a customer disputes a withdrawal amount?

Accepted Answer

Review the transaction record for verification

Answer

When a customer disputes a withdrawal, the most professional and accurate first step is to review the transaction record. This allows the teller to verify the customer's claim against the bank's official data, identify any discrepancies, and gather factual information before escalating or making assumptions. It ensures a data-driven approach to resolving the issue.

CBT - Certified Bank Teller Practice Test

CBT - Certified Bank Teller Practice Test

Free CBT Cash Handling & Transactions Questions and Answers