Are eppp and mcat keyboard shortcuts the same question I keep getting wrong on EPPP practice tests

There's a category of question on my EPPP - Examination for Professional Practice in Psychology practice tests that I'm consistently missing and I can't figure out what I'm misunderstanding.

The questions are about are eppp and mcat keyboard shortcuts the same. Here's the type of question that trips me up: they give me a scenario and ask what the right action is, and I usually narrow it down to 2 answers — then pick the wrong one.

I think my issue is I'm applying the general rule but not accounting for the exception. Can anyone point me to a good explanation of when the standard rule doesn't apply for are eppp and mcat keyboard shortcuts the same?

I've looked at "eppp" study materials but they explain the concept at the surface level. I need the deeper "why" behind it.

Any specific resources, videos, or even just a plain English explanation would be genuinely helpful. Exam is in 4 weeks.