FITCO Communication and Collaboration 3

Question 1

An inmate tells you in confidence that another inmate is planning a violent act. What is the correct response?

Accepted Answer

Report the information to a supervisor immediately per institutional policy

Answer

Safety threats override confidentiality expectations; reporting through proper channels is a mandatory duty.

Question 2

Effective active listening during a tense exchange with an inmate includes:

Accepted Answer

Maintaining eye contact, nodding appropriately, and paraphrasing key points

Answer

Active listening signals respect and helps de-escalate conflict by making the person feel heard.

Question 3

A supervisor gives you an instruction that conflicts with a procedure you learned in training. You should:

Accepted Answer

Follow the supervisor's instruction and seek clarification afterward through appropriate channels

Answer

Following lawful supervisor direction while seeking clarification respects the chain of command and allows for proper resolution.

Question 4

When communicating a use-of-force incident to a supervisor, information must be conveyed:

Accepted Answer

Promptly, accurately, and in accordance with institutional reporting timelines

Answer

Timely and accurate reporting ensures accountability, safety follow-up, and legal compliance.

Question 5

A colleague consistently arrives late to relieve you at shift change, leaving you responsible for the unit longer than scheduled. The BEST course of action is to:

Accepted Answer

Address it directly with the colleague first, then escalate to a supervisor if it continues

Answer

Direct communication first respects the colleague while preserving the option to escalate if the behavior persists.

(FITCO) Fitness Test for Ontario Correctional Officer Applicants Practice Test

(FITCO) Fitness Test for Ontario Correctional Officer Applicants Practice Test

FITCO Communication and Collaboration 3