CVS Health Virtual Job Tryout Assessment — Questions and Answers
Question 1: Blood flows into the aorta and pulmonary arteries as the ventricles contract.
- Systolic
- Systole (Correct answer)
- Diastole
- Bradycardia
Correct answer: Systole
Systole is the phase of the cardiac cycle when the heart muscle contracts and pumps blood from the ventricles into the arteries. Specifically, ventricular systole involves the contraction of the left ventricle, ejecting blood into the aorta, and the right ventricle, ejecting blood into the pulmonary artery. This contraction phase is responsible for circulating blood throughout the body and to the lungs.
Question 2: When receiving a truck delivery at CVS, what is the recommended procedure for verifying the shipment?
- Count and match delivered items against the packing list or purchase order (Correct answer)
- Sign the delivery receipt first and then review contents at your convenience
- Accept all packages quickly to avoid delays and verify contents later
- Only open packages that appear damaged before signing off
Correct answer: Count and match delivered items against the packing list or purchase order
Comparing the delivered items to the packing list or purchase order at the time of delivery ensures that any discrepancies are caught immediately.
Question 3: After entering a new patient's insurance information into the system from their card, what is the most effective final step to ensure data detail and accuracy?
- Asking a nearby coworker to quickly look over your work for you.
- Handing the card back and asking the patient, 'Does this look correct on the screen?'
- Assuming the information is correct if the system accepts it without an immediate error message.
- Reading the ID, Group, and BIN numbers from the screen and comparing them directly against the physical card one last time. (Correct answer)
Correct answer: Reading the ID, Group, and BIN numbers from the screen and comparing them directly against the physical card one last time.
The most reliable method to ensure data entry accuracy is a direct, personal comparison of the entered data against the source document. System acceptance doesn't guarantee accuracy (a typo could still be a valid-looking number), asking the patient is not fully reliable, and while peer review is good, self-verification is a fundamental and immediate accuracy skill.
Question 4: Which federal agency is responsible for enforcing HIPAA Privacy and Security Rules?
- The Food and Drug Administration (FDA)
- The Office for Civil Rights (OCR) within HHS (Correct answer)
- The Drug Enforcement Administration (DEA)
- The Centers for Medicare & Medicaid Services (CMS)
Correct answer: The Office for Civil Rights (OCR) within HHS
The HHS Office for Civil Rights (OCR) is the primary enforcer of HIPAA Privacy and Security Rules.
Question 5: If a pharmacy technician fills 36 prescriptions in 3 hours, how many would they fill in a full 8-hour shift at the same rate?
- 108
- 96 (Correct answer)
- 72
- 84
Correct answer: 96
Rate = 12/hour; 12 × 8 = 96 prescriptions.
Question 6: The first significant point in the precordial evaluation.
- Fourth ICS
- Over erg's point
- 3rd ICS LSB
- RSB second ICS (Correct answer)
Correct answer: RSB second ICS
The precordial evaluation, particularly auscultation, typically begins by assessing the aortic area. This anatomical landmark is located at the right sternal border (RSB) in the second intercostal space (ICS). Starting here allows for a systematic and standardized approach to listening for heart sounds and murmurs, beginning with the aortic valve.
Question 7: You disagree with a decision made by your supervisor about how to handle a customer complaint. What is the appropriate action?
- Refuse to carry out the instruction
- Undermine the supervisor's decision in front of the customer
- Complain about it to other coworkers
- Follow the supervisor's decision in the moment and raise your concern privately afterward (Correct answer)
Correct answer: Follow the supervisor's decision in the moment and raise your concern privately afterward
Following the supervisor's direction while the customer is present, then addressing concerns privately, maintains team professionalism.
Question 8: A CVS store manager asks an employee to alter inventory records to meet targets. The employee should:
- Report the request through the Ethics Hotline or to a higher-level manager (Correct answer)
- Alter only minor figures to minimize harm
- Comply to keep their job
- Ask colleagues how they would handle it before deciding
Correct answer: Report the request through the Ethics Hotline or to a higher-level manager
Falsifying records violates CVS's integrity standards; employees are expected to refuse and report such requests through proper channels.
Question 9: During a team huddle before your shift, a supervisor gives instructions you do not fully understand. What should you do?
- Ignore the instruction entirely
- Make up your own procedure and hope it is correct
- Nod along and figure it out as you go
- Ask a clarifying question at an appropriate moment during or after the huddle (Correct answer)
Correct answer: Ask a clarifying question at an appropriate moment during or after the huddle
Asking clarifying questions ensures you execute instructions correctly and shows professional engagement.
Question 10: Retaliation against anyone who, in good faith, raises a legal or ethical concern or cooperates with an investigation is forbidden by CVS Health.
- TRUE (Correct answer)
- FALSE
Correct answer: TRUE
This statement reflects a common ethical and legal principle in corporate governance, particularly for large companies like CVS Health. Organizations typically have policies against retaliation to encourage employees to report concerns without fear of negative consequences. This fosters a culture of transparency and compliance with legal and ethical standards, making the statement true.
Question 11: CVS has a "Buy One, Get One 50% Off" promotion on vitamins, with the discount applied to the item of equal or lesser value. A customer buys one bottle for $15.00 and a second bottle for $10.00. What is their total cost for both bottles before tax?
- $20.00 (Correct answer)
- $12.50
- $25.00
- $17.50
Correct answer: $20.00
The promotion applies the 50% discount to the item of lesser value. The lesser-priced item is $10.00. The discount is 50% of $10.00, which is $5.00. The total cost is the price of the first item ($15.00) plus the discounted price of the second item ($5.00), which equals $20.00.
Question 12: You are asked to complete a task you have not been trained on. What is the safest response?
- Attempt the task using common sense to avoid looking incompetent
- Refuse the task entirely and document your refusal
- Ask a coworker to do it without informing management
- Inform your supervisor that you have not been trained and ask for guidance (Correct answer)
Correct answer: Inform your supervisor that you have not been trained and ask for guidance
Disclosing a training gap and seeking guidance prevents errors and demonstrates professional integrity.
Question 13: What does 'doing the right thing' mean in the context of CVS's values when no one is watching?
- Following only the rules that benefit you
- Delegating ethical decisions to leadership
- Maintaining ethical behavior consistently regardless of oversight (Correct answer)
- Acting only when a manager is present
Correct answer: Maintaining ethical behavior consistently regardless of oversight
True integrity at CVS means behaving ethically at all times — not just when supervised — because it reflects genuine commitment to the company's values.
Question 14: A customer is frustrated because their prescription is not ready for pickup, and they claim they received a text message saying it was. Which of the following is the BEST initial response?
- "Are you sure you received the text? Sometimes customers get them mixed up."
- "The automated system sometimes sends texts early. You'll have to wait."
- "You'll need to speak with the pharmacist; I can't help with prescription issues."
- "Let me look into that for you immediately. Can I please have your name and date of birth?" (Correct answer)
Correct answer: "Let me look into that for you immediately. Can I please have your name and date of birth?"
The best initial response is to immediately offer assistance and begin investigating the issue. This approach validates the customer's concern, shows a willingness to help, and is the first step in problem-solving. The other options are dismissive, accusatory, or unhelpful.
Question 15: A customer update form shows a new address of '123 Main St.' while your system currently has '132 Main St.' The customer confirms the correct address is 123. What do you do?
- Keep 132 because the system has been consistent
- Create a second profile for the customer
- Ask the customer to bring written proof before updating
- Update the record to 123 Main St. and note the correction (Correct answer)
Correct answer: Update the record to 123 Main St. and note the correction
When a customer confirms correct information, the record should be updated promptly to ensure accuracy for deliveries, insurance, and correspondence.
Question 16: A store associate restocks 5 shelves, each holding 24 items. If each item weighs 0.5 lbs, what is the total weight restocked?
- 24 lbs
- 60 lbs (Correct answer)
- 120 lbs
- 48 lbs
Correct answer: 60 lbs
5 × 24 = 120 items; 120 × 0.5 = 60 lbs.
Question 17: What does 'NDC number' stand for and why is it important in error prevention?
- Non-Duplicate Code; it prevents double billing
- National Dispensing Count; it tracks inventory levels
- New Drug Classification; it ranks drugs by risk level
- National Drug Code; it uniquely identifies each drug product to prevent substitution errors (Correct answer)
Correct answer: National Drug Code; it uniquely identifies each drug product to prevent substitution errors
The 11-digit NDC uniquely identifies the manufacturer, drug, and package size, helping verify the exact product dispensed.
Question 18: If a CVS associate discovers a product that has passed its expiration date on the store shelf, what should they do?
- Move the item to the back of the shelf and sell it only if asked
- Remove the expired product from the shelf and follow the store's returns/disposal process (Correct answer)
- Mark it down 50% and place it in a clearance section
- Leave it on the shelf but place a note warning customers it is near expiration
Correct answer: Remove the expired product from the shelf and follow the store's returns/disposal process
Expired products must be removed immediately and processed through the store's established returns or disposal procedures to protect customers and comply with regulations.
Question 19: When a CVS store receives a markdown directive from corporate for certain products, what should the associate do?
- Notify customers verbally about the price change rather than updating labels
- Update the shelf tags and system prices to reflect the new markdown promptly and accurately (Correct answer)
- Wait until the products sell out before applying any price changes
- Apply markdowns only to products that have not sold in over 30 days
Correct answer: Update the shelf tags and system prices to reflect the new markdown promptly and accurately
Associates must promptly update both the physical shelf labels and the POS system to reflect corporate-directed markdowns to ensure pricing consistency.
Question 20: A customer asks you to skip the counseling step for their new prescription because they are in a hurry. How do you respond?
- Politely explain that counseling is required and offer a brief, focused session (Correct answer)
- Have the customer sign a waiver and proceed
- Tell the customer to read the package insert instead
- Skip counseling to keep the customer happy
Correct answer: Politely explain that counseling is required and offer a brief, focused session
Pharmacist counseling on new prescriptions is often legally required and critical for patient safety.
Question 21: You notice that every Tuesday morning, the stock of a popular sale item runs out within hours, leading to numerous customer complaints throughout the week. Which of the following actions demonstrates the most proactive approach to this recurring challenge?
- Hide a few of the items for regular customers who you know will ask for them later.
- Document the pattern of the stock running out and suggest to your store manager that the order quantity for that item be reviewed and possibly increased before the next sale period. (Correct answer)
- Put up a sign on Tuesday afternoon saying the item is sold out.
- Continuously apologize to each customer who asks for the item.
Correct answer: Document the pattern of the stock running out and suggest to your store manager that the order quantity for that item be reviewed and possibly increased before the next sale period.
Proactive problem-solving involves identifying the root cause of a recurring issue and suggesting a systemic solution. Simply reacting to the problem each week does not prevent it from happening again. Communicating the data-driven observation to management is the most effective way to enact a lasting change.
Question 22: How does CVS's Code of Conduct address diversity and inclusion?
- CVS is committed to a workplace free from discrimination and values diverse perspectives (Correct answer)
- Inclusion efforts are limited to race and gender
- Diversity initiatives are voluntary and participation is optional
- Diversity programs apply only to management hiring decisions
Correct answer: CVS is committed to a workplace free from discrimination and values diverse perspectives
CVS's Code of Conduct commits the company to a diverse, inclusive, and discrimination-free workplace for all colleagues.
Question 23: A prescription written by a nurse practitioner is rejected by insurance because 'prescriber not eligible.' What does this rejection mean?
- The nurse practitioner's NPI is not enrolled with or recognized by the patient's pharmacy benefit plan (Correct answer)
- The prescription was written on the wrong prescription pad
- The prescription must be re-written on a controlled substance form
- The drug requires a physician-only prescription
Correct answer: The nurse practitioner's NPI is not enrolled with or recognized by the patient's pharmacy benefit plan
Insurers require prescribers to be enrolled in their network; an unrecognized NPI triggers a 'prescriber not eligible' rejection.
Question 24: Which of the following best describes the purpose of a 'five-rights' check (right patient, right drug, right dose, right route, right time) in a pharmacy accuracy workflow?
- It is a compliance form required only for controlled substances
- It is a structured verification framework that ensures every dispensed medication matches the prescriber's exact intent (Correct answer)
- It is a shipping checklist for mail-order parcels
- It is a sales upselling checklist
Correct answer: It is a structured verification framework that ensures every dispensed medication matches the prescriber's exact intent
The five-rights framework is a systematic accuracy tool used across pharmacy and healthcare to catch errors before medication reaches the patient.
Question 25: You are the only staff member available when a line of impatient customers forms. What should you do?
- Work steadily and accurately while calling for backup assistance (Correct answer)
- Ask customers to use self-checkout even if it is unavailable
- Close the register until help arrives
- Rush through each transaction, possibly making errors
Correct answer: Work steadily and accurately while calling for backup assistance
Maintaining accuracy while calling for help balances speed with error prevention and customer service.
Question 26: Which behavior best demonstrates integrity in the workplace?
- Keeping a mistake quiet if no one noticed
- Blaming a coworker for an error you made
- Reporting a cash register discrepancy immediately to your supervisor (Correct answer)
- Telling customers what they want to hear regardless of accuracy
Correct answer: Reporting a cash register discrepancy immediately to your supervisor
Reporting discrepancies promptly demonstrates honesty and accountability, which are core integrity values.
Question 27: You notice a coworker consistently taking longer breaks than allowed, which puts extra strain on the team during peak hours. What should you do first?
- Cover for them without saying anything to keep the peace
- Report them to the manager immediately
- Privately and respectfully speak to your coworker about the impact it has on the team (Correct answer)
- Complain to other coworkers about the behavior
Correct answer: Privately and respectfully speak to your coworker about the impact it has on the team
Addressing the issue directly and privately gives your coworker a chance to correct the behavior before escalating.
Question 28: What does HIPAA protect in a pharmacy setting?
- Pharmacy inventory records
- Patient's protected health information (PHI) (Correct answer)
- Insurance billing rates
- Employee wages and benefits
Correct answer: Patient's protected health information (PHI)
HIPAA protects patients' protected health information (PHI), including prescription history and personal details, from unauthorized disclosure.
Question 29: What does good time management look like during a busy shift at CVS?
- Spending equal time on every task regardless of importance
- Focusing on one task until it is perfect before moving on
- Delegating all low-priority tasks to coworkers
- Balancing multiple responsibilities by prioritizing urgency and importance (Correct answer)
Correct answer: Balancing multiple responsibilities by prioritizing urgency and importance
Effective time management requires dynamic prioritization, especially during high-volume periods in retail pharmacy.
Question 30: You notice a data entry field requires an NDC (National Drug Code) of exactly 11 digits, but the code pasted from the supplier is 10 digits. What should you do?
- Add a random digit at the end to meet the requirement
- Identify and apply the correct leading-zero format before entering (Correct answer)
- Leave the field blank and proceed
- Enter the 10-digit code and note the discrepancy
Correct answer: Identify and apply the correct leading-zero format before entering
NDC codes must follow the correct format (often requiring a leading zero in one segment); applying the proper format ensures the correct product is identified.
Question 31: A coworker is working much slower than you on a shared project. What is the most appropriate response?
- Complete their portion for them without telling them
- Report them to a manager immediately
- Ignore it and focus only on your own tasks
- Speak with them privately to offer help or understand their challenges (Correct answer)
Correct answer: Speak with them privately to offer help or understand their challenges
Addressing the situation directly and privately shows teamwork and respect for the coworker.
Question 32: A customer is visibly upset at the pharmacy counter because their prescription isn't ready, stating they received a text message saying it was. They are speaking loudly and causing other customers to stare. What is the most effective initial response?
- Tell the customer they need to lower their voice or you won't be able to help them.
- Acknowledge their frustration, apologize for the miscommunication and delay, and immediately begin investigating the status of their prescription. (Correct answer)
- Ignore their tone and ask for their last name and date of birth to look up the prescription.
- Direct them to the store manager to handle the complaint since they are causing a scene.
Correct answer: Acknowledge their frustration, apologize for the miscommunication and delay, and immediately begin investigating the status of their prescription.
This response prioritizes de-escalation and customer service. By acknowledging the customer's feelings and apologizing (even if the issue wasn't your direct fault), you validate their experience. Immediately taking action to solve the problem shows a commitment to resolution, which is a key principle at CVS.
Question 33: A customer is purchasing a large quantity of a product that could be subject to purchase limits. What should you do?
- Sell them as much as they want regardless of any limits
- Check the store's current purchase limit policy and enforce it politely and consistently (Correct answer)
- Refuse to sell them more than one unit even if no limit exists
- Ask them why they need so many before completing the sale
Correct answer: Check the store's current purchase limit policy and enforce it politely and consistently
Enforcing purchase limits consistently and politely prevents hoarding and ensures product availability for all customers.
Question 34: How do you best demonstrate integrity in a retail pharmacy setting?
- Bending rules slightly if no one will notice
- Reporting every minor infraction to management
- Following rules only when a manager is present
- Consistently following policies, being honest, and doing the right thing even when unobserved (Correct answer)
Correct answer: Consistently following policies, being honest, and doing the right thing even when unobserved
Integrity means adhering to standards regardless of observation, which is especially critical in a healthcare-adjacent environment.
Question 35: A customer demands to speak with 'someone in charge' immediately over a pricing dispute. What should you do?
- Hand off the situation to the supervisor without any context
- Attempt to resolve the issue yourself first; if unsuccessful, calmly retrieve a supervisor (Correct answer)
- Tell them no manager is available even if one is
- Tell the customer managers only handle serious complaints
Correct answer: Attempt to resolve the issue yourself first; if unsuccessful, calmly retrieve a supervisor
Attempting resolution first, then involving a supervisor with context, is efficient and professional.
Question 36: When preparing a prescription for a pediatric patient, a technician notices the prescribed dose seems unusually high for the child's weight. What should the technician do?
- Reduce the dose to what seems appropriate before dispensing
- Dispense the medication as written — dosing is the prescriber's responsibility
- Flag the prescription for the pharmacist to perform a dose verification (Correct answer)
- Call the prescriber directly to discuss the dose
Correct answer: Flag the prescription for the pharmacist to perform a dose verification
Technicians should flag potential dosing concerns for pharmacist review; the pharmacist is responsible for clinical verification before dispensing.
Question 37: You are stocking shelves when a customer asks for help. You are behind on your task. What should you do?
- Briefly assist the customer and then return to your stocking task (Correct answer)
- Leave your cart in the aisle and spend unlimited time with the customer
- Ignore the customer because your stocking task is the priority
- Tell the customer to find another employee
Correct answer: Briefly assist the customer and then return to your stocking task
Assisting the customer briefly and returning to your task balances service and store operational needs.
Question 38: What is the safest practice when a patient asks for their prescription to be filled early because they are going on vacation?
- Refuse and tell them to come back on the regular fill date
- Fill only half the quantity to stay within policy
- Inform the pharmacist to evaluate the request and check insurance and state regulations (Correct answer)
- Fill it without question to provide good service
Correct answer: Inform the pharmacist to evaluate the request and check insurance and state regulations
Early fills involve clinical and regulatory considerations that only the pharmacist is authorized to approve.
Question 39: A regular customer greets you by name and wants to chat at length while other customers are waiting. You should:
- Give them your personal phone number so they can call you instead
- Be warm but briefly excuse yourself by acknowledging the line and offering to continue the conversation when less busy (Correct answer)
- Tell them bluntly you cannot talk to them
- Ignore the line and keep chatting to build customer loyalty
Correct answer: Be warm but briefly excuse yourself by acknowledging the line and offering to continue the conversation when less busy
Balancing friendliness with efficiency respects both the loyal customer and others waiting in line.
Question 40: What is the best way to handle a stressful shift at CVS?
- Stay calm, prioritize tasks, communicate with your team, and manage one issue at a time (Correct answer)
- Focus on the most visible tasks and leave others undone
- Slow down and do less to reduce pressure
- Express frustration openly to vent stress
Correct answer: Stay calm, prioritize tasks, communicate with your team, and manage one issue at a time
Calm, methodical handling of stress keeps service quality high and prevents mistakes in a busy environment.
Question 41: You are working on a repetitive task and notice your attention drifting. What is the best response?
- Stop the task and take an extended break
- Rush through to finish faster and regain interest
- Use techniques like mental checklists or pacing yourself to maintain focus and accuracy (Correct answer)
- Ask a coworker to finish it for you
Correct answer: Use techniques like mental checklists or pacing yourself to maintain focus and accuracy
Self-management strategies help maintain quality on repetitive tasks without disrupting workflow.
Question 42: A CVS pharmacist is pressured by a manager to approve a prescription without proper verification. What should the pharmacist do?
- Follow the manager's instruction to avoid conflict
- Comply if the manager outranks the pharmacist
- Refuse and report the pressure through proper channels (Correct answer)
- Approve the prescription but document the manager's request
Correct answer: Refuse and report the pressure through proper channels
CVS's Code of Conduct protects colleagues who refuse unethical directives and requires reporting such pressure.
Question 43: Which of the following actions best demonstrates the CVS value of 'Accountability'?
- Blaming a coworker for a mistake made on a shared task.
- Suggesting a new way to organize the stockroom to the manager.
- Completing your assigned tasks quietly and avoiding interaction with others.
- Notifying the pharmacist immediately after realizing you miscounted a non-controlled medication in a prescription fill. (Correct answer)
Correct answer: Notifying the pharmacist immediately after realizing you miscounted a non-controlled medication in a prescription fill.
Accountability means taking ownership of your actions and their outcomes, especially when a mistake is made. Reporting the error promptly allows it to be corrected safely and demonstrates integrity. Suggesting improvements aligns with 'Innovation', while blaming others is the opposite of accountability.
Question 44: A coworker is being rude to customers when they think no one is watching. What should you do?
- Record them on your phone and post it online
- Ignore it as long as customers are not complaining to you directly
- Address it with the coworker privately or report it to a supervisor (Correct answer)
- Confront the coworker loudly in front of customers
Correct answer: Address it with the coworker privately or report it to a supervisor
Reporting or privately addressing rude behavior protects customers and maintains store standards.
Question 45: A customer purchases an item and then immediately wants to return it because they changed their mind. The item is unopened. What should you do?
- Charge a restocking fee not mentioned in the policy
- Tell them to come back another day when a manager is present
- Process the return according to CVS return policy, checking for receipt and item condition (Correct answer)
- Deny the return since the sale is final
Correct answer: Process the return according to CVS return policy, checking for receipt and item condition
Following the established return policy consistently ensures fair treatment and maintains customer trust.
Question 46: A pharmacy receives a prescription written by a doctor whose DEA number needs verification for a controlled substance. What resource should the technician use?
- Verify through the pharmacy's internal prescriber contact list only
- Call the state board of pharmacy directly
- Check the prescriber's DEA number using the DEA registration database or built-in system tools (Correct answer)
- Ask the patient to confirm the doctor's credentials
Correct answer: Check the prescriber's DEA number using the DEA registration database or built-in system tools
The DEA registration database (or the system's built-in verification tool) is the authoritative source for confirming a prescriber's DEA registration.
Question 47: You notice a coworker giving incorrect information to a customer about a medication interaction. What should you do?
- Tell the customer your coworker is wrong and give your own answer
- Politely interject and suggest the customer speak with the pharmacist for accurate guidance (Correct answer)
- Interrupt immediately in front of the customer to correct them loudly
- Say nothing to avoid embarrassing the coworker
Correct answer: Politely interject and suggest the customer speak with the pharmacist for accurate guidance
Redirecting the customer to the pharmacist protects patient safety without humiliating the colleague.
Question 48: Which behavior best describes a culture of safety in a CVS pharmacy?
- Rushing to fill more prescriptions per hour regardless of the check process
- Keeping error incidents confidential to protect staff
- Encouraging all staff to speak up about errors and near-misses without fear of blame (Correct answer)
- Letting experienced technicians skip the final verification step
Correct answer: Encouraging all staff to speak up about errors and near-misses without fear of blame
A just-culture safety environment requires open reporting and team accountability to continually reduce errors.
Question 49: A pharmacy's electronic health records system is hacked and patient data is exposed. What is the pharmacy's obligation under the HIPAA Breach Notification Rule?
- No action is required if encrypted backups exist
- Notify affected individuals, HHS, and potentially media if the breach affects 500 or more individuals in a state (Correct answer)
- Notify only the pharmacy's corporate legal team and keep the breach internal
- Report the breach to local police within 24 hours as the sole requirement
Correct answer: Notify affected individuals, HHS, and potentially media if the breach affects 500 or more individuals in a state
The Breach Notification Rule requires notifying affected individuals, HHS, and local media (for large breaches) within specific timeframes.
Question 50: Since President Reagan modified the terminology to make it gender-neutral, the code of conduct has changed.
- TRUE
- FALSE (Correct answer)
Correct answer: FALSE
While the Code of Conduct has undergone revisions to make its terminology gender-neutral, this specific change was made by President Clinton in 1988, not President Reagan. President Reagan's administration ended in 1989, but the executive order enacting the gender-neutral language was issued under President Clinton. Therefore, the statement attributing this change to President Reagan is false.
Question 51: A CVS colleague notices a customer leave an item in their cart but walk away. What should the colleague do?
- Set the item aside for potential shoplifters
- Ignore it as it is not their responsibility
- Approach the customer helpfully to see if they need assistance (Correct answer)
- Immediately return the item to the shelf
Correct answer: Approach the customer helpfully to see if they need assistance
CVS's Code of Conduct emphasizes providing helpful, customer-focused service rather than making assumptions.
Question 52: A store's average transaction value is $18.50. If 320 transactions occur in a day, what are total daily sales?
- $6,200
- $5,600
- $5,760
- $5,920 (Correct answer)
Correct answer: $5,920
$18.50 × 320 = $5,920.
CVS Health Virtual Job Tryout Assessment
The CVS Health Virtual Job Tryout (VJT) is a pre-employment assessment that evaluates candidates on situational judgment, workplace values, attention to detail, retail math, and pharmacy-related knowledge.
Exam Rules
- You can skip questions and return to them later
- Flag questions for review before submitting
- No feedback shown until you submit the entire exam
- Unanswered questions count as wrong — answer everything
- 10 pretest questions are mixed in and don't affect your score
- Timer auto-submits when time runs out
- Your progress is auto-saved every 30 seconds
These practice questions were written with AI tools. They are not real exam questions. We have not yet matched this exam's facts to an official source, so confirm fees, dates and rules with the exam body. Not reviewed by a subject-matter expert. Editorial policy