ERP User Training 3

Question 1

What is 'change resistance' in the context of ERP user training, and how is it best addressed?

Accepted Answer

Employee reluctance to adopt new processes; addressed through communication and involvement

Answer

Change resistance is employees' reluctance to abandon familiar workflows; involving users early and communicating benefits reduces this resistance.

Question 2

Which document should accompany ERP user training to serve as a long-term reference after formal training ends?

Accepted Answer

Step-by-step job aids and quick reference guides

Answer

Job aids and quick reference guides give users concise instructions for key tasks they can consult long after formal training is complete.

Question 3

In ERP training program design, what does 'needs analysis' determine?

Accepted Answer

Which users need training on which processes and at what skill level

Answer

A training needs analysis identifies gaps between current user skills and the skills required to operate the new ERP system in each role.

Question 4

Why is role-based training considered superior to generic ERP training for most organizations?

Accepted Answer

It focuses each user on only the tasks relevant to their job, improving relevance and retention

Answer

Role-based training eliminates irrelevant content, so users spend time learning only the screens and processes they will actually use in their jobs.

Question 5

What is the recommended approach when an ERP upgrade significantly changes the user interface?

Accepted Answer

Deliver targeted delta training focusing only on what has changed

Answer

Delta training targets only the changed features and workflows, respecting users' existing knowledge while efficiently addressing new competency gaps.

ERP - Management Practice Test

ERP - Management Practice Test

ERP User Training 3