ERP OCM & End-User Adoption 2

Question 1

Which OCM model uses 'unfreeze, change, refreeze' as its core framework for managing organizational transitions?

Accepted Answer

Lewin's Change Management Model

Answer

Lewin's Change Management Model describes change as a three-stage process: unfreeze existing behaviors, implement the change, then refreeze new behaviors as the standard.

Question 2

During an ERP go-live, users revert to legacy workarounds instead of using the new system. This behavior is best described as:

Accepted Answer

Resistance through regression

Answer

Resistance through regression occurs when users fall back to familiar old methods under stress, especially during high-pressure go-live periods.

Question 3

A 'change champion network' in an ERP rollout primarily serves to:

Accepted Answer

Provide peer-level support and advocacy for the new system

Answer

Change champions are embedded in business units to serve as peer advocates, answer questions, and encourage adoption at the grassroots level.

Question 4

Which metric best indicates whether end-users have truly adopted an ERP system versus merely using it under compulsion?

Accepted Answer

Voluntary use of advanced system features

Answer

Voluntary use of advanced features signals genuine adoption because it shows users find value in the system beyond the minimum required tasks.

Question 5

In Kotter's 8-Step model applied to ERP implementation, what is the purpose of 'creating a guiding coalition'?

Accepted Answer

To build a team of influential leaders who drive the change effort

Answer

A guiding coalition is a cross-functional team of influential stakeholders who champion the change, lending credibility and momentum to the ERP initiative.

(ERP) Enterprise Resource Planning Certified Practice Test

(ERP) Enterprise Resource Planning Certified Practice Test

ERP OCM & End-User Adoption 2