ERP ERP Change Management

Question 1

What is the primary goal of change management during an ERP implementation?

Accepted Answer

Ensure user adoption and minimize resistance

Answer

Change management focuses on helping employees accept and effectively use the new ERP system to achieve business value.

Question 2

Which stakeholder group is MOST critical to engage early in ERP change management?

Accepted Answer

Executive sponsors

Answer

Executive sponsors provide visible leadership support and resources that signal organizational commitment to the ERP project.

Question 3

What does a resistance assessment help an ERP project team identify?

Accepted Answer

Groups or individuals likely to oppose the change

Answer

A resistance assessment surfaces potential sources of pushback so the change team can proactively address concerns before go-live.

Question 4

A change impact analysis in ERP projects is used to:

Accepted Answer

Identify how roles and workflows will change for affected groups

Answer

A change impact analysis documents how each business group's day-to-day processes and responsibilities will shift with the new ERP system.

Question 5

Which communication principle is most effective when managing ERP change?

Accepted Answer

Use repetitive, multi-channel messaging tailored to each audience

Answer

Repetitive, audience-specific messaging across multiple channels ensures all stakeholders receive and understand relevant ERP updates.

ERP - Management Practice Test