EMS EMS Change Management 2

Question 1

Lewin's Change Model consists of which three stages?

Accepted Answer

Unfreeze, Change, Refreeze

Answer

Lewin's model describes change as unfreezing current behaviors, implementing the change, and then refreezing to stabilize the new state.

Question 2

Which metric BEST measures the effectiveness of change management communications?

Accepted Answer

Employee comprehension and retention of key messages

Answer

Effective change communication is measured by whether employees actually understand and retain the messages, not just by output volume.

Question 3

In change management, a 'burning platform' is used to communicate what?

Accepted Answer

The urgent need to change or face serious consequences

Answer

A burning platform metaphor creates urgency by illustrating the danger of not changing, motivating stakeholders to act quickly.

Question 4

Which change management role is responsible for authorizing resources and removing organizational barriers?

Accepted Answer

Executive Sponsor

Answer

The executive sponsor holds organizational authority to allocate resources, resolve escalations, and signal leadership commitment to the change.

Question 5

What does 'sustaining change' primarily involve after a change has been implemented?

Accepted Answer

Reinforcing new behaviors through recognition, accountability, and monitoring

Answer

Sustaining change requires ongoing reinforcement mechanisms such as performance incentives, compliance tracking, and visible leadership support.

EMS - Executive Management Specialist Certification Practice Test