EMS EMS Change Management 2 — Questions and Answers
Question 1: Lewin's Change Model consists of which three stages?
- Unfreeze, Change, Refreeze (Correct answer)
- Plan, Do, Check
- Initiate, Execute, Close
- Assess, Implement, Sustain
Correct answer: Unfreeze, Change, Refreeze
Lewin's model describes change as unfreezing current behaviors, implementing the change, and then refreezing to stabilize the new state.
Question 2: Which metric BEST measures the effectiveness of change management communications?
- Employee comprehension and retention of key messages (Correct answer)
- Number of emails distributed to staff
- Frequency of town hall meetings
- Cost of communication materials
Correct answer: Employee comprehension and retention of key messages
Effective change communication is measured by whether employees actually understand and retain the messages, not just by output volume.
Question 3: In change management, a 'burning platform' is used to communicate what?
- The urgent need to change or face serious consequences (Correct answer)
- The high financial cost of the status quo
- A project that has already failed once
- A change with broad employee support
Correct answer: The urgent need to change or face serious consequences
A burning platform metaphor creates urgency by illustrating the danger of not changing, motivating stakeholders to act quickly.
Question 4: Which change management role is responsible for authorizing resources and removing organizational barriers?
- Executive Sponsor (Correct answer)
- Change Manager
- Project Manager
- Change Champion
Correct answer: Executive Sponsor
The executive sponsor holds organizational authority to allocate resources, resolve escalations, and signal leadership commitment to the change.
Question 5: What does 'sustaining change' primarily involve after a change has been implemented?
- Reinforcing new behaviors through recognition, accountability, and monitoring (Correct answer)
- Launching the next change initiative immediately
- Reducing the change management budget
- Documenting lessons learned only
Correct answer: Reinforcing new behaviors through recognition, accountability, and monitoring
Sustaining change requires ongoing reinforcement mechanisms such as performance incentives, compliance tracking, and visible leadership support.
Question 6: Which factor is MOST commonly cited as the leading cause of change initiative failure?
- Lack of effective leadership and sponsorship (Correct answer)
- Insufficient project management software
- Overly detailed planning documents
- Too large a change management team
Correct answer: Lack of effective leadership and sponsorship
Research consistently shows that inadequate leadership sponsorship is the top reason organizational change initiatives fail.
EMS EMS Change Management 2
Lewin's Change Model consists of which three stages?