EMS EMS Change Management

Question 1

Which change management model uses eight steps including creating urgency and consolidating gains?

Accepted Answer

Kotter's 8-Step Model

Answer

ADKAR Model

Answer

Lewin's Change Model

Answer

McKinsey 7-S Framework

Question 2

In the ADKAR change management model, what does the 'K' stand for?

Accepted Answer

Knowledge

Answer

Key

Answer

Kinship

Answer

Kickstart

Question 3

Which of the following best describes 'change saturation' in an organization?

Accepted Answer

Employees are overwhelmed by too many simultaneous changes

Answer

A change initiative has been fully adopted

Answer

Leadership resists new initiatives

Answer

The change budget has been exhausted

Question 4

What is the primary purpose of a change impact assessment?

Accepted Answer

To identify how proposed changes will affect people, processes, and systems

Answer

To calculate the financial cost of a change initiative

Answer

To measure employee satisfaction after a change

Answer

To assign accountability for change deliverables

Question 5

Which resistance management strategy involves engaging resistant employees as change advocates?

Accepted Answer

Co-optation

Answer

Coercion

Answer

Facilitation

Answer

Negotiation

Question 6

A change readiness assessment is MOST useful for which purpose?

Accepted Answer

Gauging the organization's capacity and willingness to undertake a change

Answer

Defining the scope of a change project

Answer

Calculating ROI of a change initiative

Answer

Selecting the correct change management model