A quality team discovers that a supplier has been falsifying inspection data. Beyond the technical response, which EI principle guides how to address this with the supplier?
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A
Express anger directly to communicate the seriousness of the breach
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B
Terminate the supplier immediately without discussion
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C
Approach the conversation with composed assertiveness, stating the factual impact and expectation for transparency
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D
Pretend the falsification was an error to preserve the business relationship