EMD Quality Assurance and Improvement 2

Question 1

Which organization provides accreditation to EMD centers based on compliance with quality assurance standards?

Accepted Answer

National Academies of Emergency Dispatch (NAED)

Answer

OSHA

Answer

FEMA

Answer

NHTSA

Question 2

In EMD quality assurance, a 'sentinel event' is best defined as:

Accepted Answer

An unexpected serious adverse outcome requiring immediate case review

Answer

A routine call that meets all protocol benchmarks

Answer

A call where dispatch exceeded target response times

Answer

A scheduled training exercise for new dispatchers

Question 3

Which time interval metric measures the duration from when a call is answered to when EMS units are dispatched?

Accepted Answer

Call processing time

Answer

Scene time

Answer

Transport time

Answer

On-scene time

Question 4

What is the primary purpose of a critical call review in an EMD QA program?

Accepted Answer

To identify systemic issues and improve future dispatcher performance

Answer

To discipline dispatchers who made errors

Answer

To satisfy legal documentation requirements only

Answer

To measure total call volume for the reporting period

Question 5

In an EMD center, which role is primarily responsible for analyzing QA data trends and recommending protocol improvements?

Accepted Answer

Quality Improvement Coordinator

Answer

Field paramedic

Answer

Shift supervisor

Answer

Communications technician

Question 6

'Determinant accuracy' in an EMD quality assurance program specifically measures whether the dispatcher:

Accepted Answer

Correctly selected the MPDS determinant code that matched the patient's condition

Answer

Entered the caller's address without typographical errors

Answer

Achieved the target call processing time

Answer

Confirmed unit availability before dispatching

Question 7

What percentage of total monthly calls is the commonly accepted minimum for case review in a quality EMD program?

Accepted Answer

5–10%

Answer

Less than 1%

Answer

25–30%

Answer

50% or more