DGT Passenger Safety & Service 2

Question 1

A passenger with a mobility disability asks you to lower the bus. What should you do?

Accepted Answer

Deploy the kneeling feature or ramp if available and assist them safely

Answer

Drivers must use accessible features such as kneeling or ramps to assist passengers with mobility disabilities.

Question 2

Which action is most appropriate when a passenger on your vehicle becomes seriously ill?

Accepted Answer

Stop safely, call emergency services, and render first aid if trained

Answer

A passenger medical emergency requires stopping the vehicle safely and summoning emergency services immediately.

Question 3

How should a driver handle a passenger who refuses to pay the correct fare?

Accepted Answer

Follow company policy, which typically involves notifying dispatch or law enforcement

Answer

Drivers should follow company protocol—usually contacting dispatch or authorities—rather than escalating confrontations.

Question 4

A standing passenger loses their balance and falls during braking. What is the driver's primary preventive responsibility?

Accepted Answer

Brake smoothly and gradually to minimize sudden movements

Answer

Smooth, gradual braking reduces the risk of standing passengers losing their balance and falling.

Question 5

When may a driver legally refuse to transport a passenger?

Accepted Answer

If the passenger is intoxicated, disruptive, or poses a safety risk per company policy

Answer

Drivers may refuse service to passengers who are intoxicated, aggressive, or pose a safety threat according to established policies.

(DGT) Directorate-General for Traffic Test Practice Test