DGT Passenger Safety & Service 2 — Questions and Answers
Question 1: A passenger with a mobility disability asks you to lower the bus. What should you do?
- Tell them to wait for a different bus
- Deploy the kneeling feature or ramp if available and assist them safely (Correct answer)
- Ask other passengers to help lift them on
- Skip the stop and report to dispatch
Correct answer: Deploy the kneeling feature or ramp if available and assist them safely
Drivers must use accessible features such as kneeling or ramps to assist passengers with mobility disabilities.
Question 2: Which action is most appropriate when a passenger on your vehicle becomes seriously ill?
- Complete the route first, then call for help
- Ask another passenger to handle the situation
- Stop safely, call emergency services, and render first aid if trained (Correct answer)
- Continue driving and drop the passenger at the next stop
Correct answer: Stop safely, call emergency services, and render first aid if trained
A passenger medical emergency requires stopping the vehicle safely and summoning emergency services immediately.
Question 3: How should a driver handle a passenger who refuses to pay the correct fare?
- Physically remove the passenger from the bus
- Allow them to ride for free to avoid conflict
- Follow company policy, which typically involves notifying dispatch or law enforcement (Correct answer)
- Argue with the passenger until they comply
Correct answer: Follow company policy, which typically involves notifying dispatch or law enforcement
Drivers should follow company protocol—usually contacting dispatch or authorities—rather than escalating confrontations.
Question 4: A standing passenger loses their balance and falls during braking. What is the driver's primary preventive responsibility?
- Drive faster to reduce trip time
- Brake smoothly and gradually to minimize sudden movements (Correct answer)
- Tell passengers to hold on before every stop
- Only brake hard when absolutely necessary
Correct answer: Brake smoothly and gradually to minimize sudden movements
Smooth, gradual braking reduces the risk of standing passengers losing their balance and falling.
Question 5: When may a driver legally refuse to transport a passenger?
- Whenever the driver feels uncomfortable
- If the passenger is intoxicated, disruptive, or poses a safety risk per company policy (Correct answer)
- If the passenger has too much luggage
- Only if the bus is completely full
Correct answer: If the passenger is intoxicated, disruptive, or poses a safety risk per company policy
Drivers may refuse service to passengers who are intoxicated, aggressive, or pose a safety threat according to established policies.
Question 6: What is the safest position for a passenger's luggage on a commercial bus?
- In the aisle for easy access
- On the overhead rack or in the designated luggage compartment (Correct answer)
- On an empty seat beside the passenger
- On the driver's platform area
Correct answer: On the overhead rack or in the designated luggage compartment
Luggage must be stored in overhead racks or cargo compartments to keep aisles clear as emergency exit paths.
Question 7: A child under 12 is traveling alone. What should the driver do at the destination stop?
- Let the child off like any other passenger
- Ensure a responsible adult or designated guardian is present before releasing the child (Correct answer)
- Keep the child on the bus and continue the route
- Call police immediately regardless of circumstances
Correct answer: Ensure a responsible adult or designated guardian is present before releasing the child
Unaccompanied minors should only be released to a verified responsible adult at the destination.
DGT Passenger Safety & Service 2
A passenger with a mobility disability asks you to lower the bus.
What should you do?