DCJS Community Policing and Communication 2

Question 1

Which communication technique involves restating a speaker's words in your own words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Active listening

Answer

Reflective questioning

Answer

Verbal mirroring

Question 2

When engaging with a community advisory board, an officer's PRIMARY role is to:

Accepted Answer

Listen to concerns and share information transparently

Answer

Direct the board's agenda and priorities

Answer

Enforce compliance with department policies

Answer

Report board members who criticize the department

Question 3

Problem-Oriented Policing (POP) differs from traditional policing primarily because it:

Accepted Answer

Focuses on identifying and addressing underlying causes of crime

Answer

Relies solely on increased patrol presence

Answer

Emphasizes reactive responses to calls for service

Answer

Prioritizes arrests over community engagement

Question 4

A witness is reluctant to provide information about a crime in their neighborhood. The BEST initial approach is to:

Accepted Answer

Build rapport and explain the importance of their information

Answer

Inform them they are legally required to cooperate

Answer

Threaten to list them as a potential suspect

Answer

Conduct the interview at the police station to increase compliance

Question 5

The SARA model used in community policing stands for:

Accepted Answer

Scan, Analyze, Respond, Assess

Answer

Survey, Assess, React, Archive

Answer

Search, Arrest, Report, Audit

Answer

Screen, Align, Resolve, Advise

Question 6

Which behavior BEST demonstrates cultural competency during a police-citizen encounter?

Accepted Answer

Adapting communication style while treating individuals with equal respect

Answer

Assuming all members of a cultural group share identical beliefs

Answer

Avoiding contact with unfamiliar cultural groups

Answer

Applying a single standard approach regardless of cultural context

Question 7

During a community meeting, a resident makes accusations that officers feel are unfair. The officer should FIRST:

Accepted Answer

Remain calm, listen fully, and acknowledge the resident's perspective

Answer

Interrupt and correct the resident immediately

Answer

Dismiss the complaint as outside the meeting's scope

Answer

Request the resident submit concerns in writing only