CWNA Communication & Stakeholder Relations 2

Question 1

A department manager complains that Wi-Fi is slow only during lunch hours. What is the BEST first communication step for the WLAN administrator?

Accepted Answer

Acknowledge the issue and schedule a site survey during the reported time window

Answer

Acknowledging the complaint and gathering time-specific data through observation or a survey is the appropriate first response.

Question 2

Which document is MOST appropriate for communicating the agreed-upon wireless performance expectations to a business client before a deployment?

Accepted Answer

Service Level Agreement (SLA)

Answer

An SLA formally defines expected performance metrics, availability, and responsibilities between the WLAN team and the client.

Question 3

A CWNA professional needs to present RF interference findings to non-technical executives. Which approach is MOST effective?

Accepted Answer

Use business-impact language such as lost productivity and estimated cost

Answer

Executives respond best to business-impact framing rather than technical RF details.

Question 4

During a post-deployment review, users report that coverage in a stairwell is poor. The project sponsor was not informed of this limitation earlier. What should the administrator do?

Accepted Answer

Proactively communicate the gap, explain the cause, and propose remediation options

Answer

Proactive, transparent communication about gaps and proposed solutions maintains stakeholder trust.

Question 5

Which metric is MOST useful to include in a monthly wireless health report shared with IT management?

Accepted Answer

Average channel utilization and client association counts by AP

Answer

Channel utilization and client counts give management a clear picture of network load and capacity trends.

CWNA - Wireless Network Administrator Practice Test

CWNA - Wireless Network Administrator Practice Test

CWNA Communication & Stakeholder Relations 2