CWNA Communication & Stakeholder Relations 2 — Questions and Answers
Question 1: A department manager complains that Wi-Fi is slow only during lunch hours. What is the BEST first communication step for the WLAN administrator?
- Immediately replace the access point in that area
- Acknowledge the issue and schedule a site survey during the reported time window (Correct answer)
- Tell the manager to limit the number of users on the network at lunch
- Escalate the issue to the vendor without investigating first
Correct answer: Acknowledge the issue and schedule a site survey during the reported time window
Acknowledging the complaint and gathering time-specific data through observation or a survey is the appropriate first response.
Question 2: Which document is MOST appropriate for communicating the agreed-upon wireless performance expectations to a business client before a deployment?
- Change control form
- Service Level Agreement (SLA) (Correct answer)
- Network topology diagram
- RADIUS server log
Correct answer: Service Level Agreement (SLA)
An SLA formally defines expected performance metrics, availability, and responsibilities between the WLAN team and the client.
Question 3: A CWNA professional needs to present RF interference findings to non-technical executives. Which approach is MOST effective?
- Share raw spectrum analyzer traces and dBm values
- Use business-impact language such as lost productivity and estimated cost (Correct answer)
- Provide 802.11 protocol stack diagrams
- Send detailed RF propagation equations via email
Correct answer: Use business-impact language such as lost productivity and estimated cost
Executives respond best to business-impact framing rather than technical RF details.
Question 4: During a post-deployment review, users report that coverage in a stairwell is poor. The project sponsor was not informed of this limitation earlier. What should the administrator do?
- Blame the original site survey vendor
- Proactively communicate the gap, explain the cause, and propose remediation options (Correct answer)
- Close the ticket because stairwells are out of scope by default
- Add more APs without informing the sponsor
Correct answer: Proactively communicate the gap, explain the cause, and propose remediation options
Proactive, transparent communication about gaps and proposed solutions maintains stakeholder trust.
Question 5: Which metric is MOST useful to include in a monthly wireless health report shared with IT management?
- Individual user MAC addresses
- Average channel utilization and client association counts by AP (Correct answer)
- Full packet captures from every SSID
- Vendor firmware release notes
Correct answer: Average channel utilization and client association counts by AP
Channel utilization and client counts give management a clear picture of network load and capacity trends.
Question 6: A facilities team is about to install metal shelving in a warehouse that already has a deployed WLAN. Who should the WLAN administrator contact FIRST?
- The ISP
- The facilities project manager to assess RF impact before installation (Correct answer)
- The switch vendor
- The HR department
Correct answer: The facilities project manager to assess RF impact before installation
Coordinating with facilities before physical changes are made allows RF impact assessment and prevents post-installation coverage problems.
Question 7: When documenting a wireless network change for stakeholders, which element is MOST important to include?
- The personal opinion of the technician performing the change
- The business justification, scope, risk assessment, and rollback plan (Correct answer)
- Only the IP addresses of affected APs
- The history of all previous network changes ever made
Correct answer: The business justification, scope, risk assessment, and rollback plan
A complete change document includes justification, scope, risks, and a rollback plan to keep stakeholders informed and minimize risk.
CWNA Communication & Stakeholder Relations 2
A department manager complains that Wi-Fi is slow only during lunch hours.
What is the BEST first communication step for the WLAN administrator?