CVS Team Management 3

Question 1

Midway through a value workshop, a key stakeholder announces they can only attend half the remaining sessions. What is the BEST facilitator response?

Accepted Answer

Restructure the agenda so decisions requiring that stakeholder occur while they are present

Answer

Adjusting the agenda preserves stakeholder input on critical decisions without derailing the study.

Question 2

Which behavior by a value study facilitator MOST undermines team creativity during brainstorming?

Accepted Answer

Evaluating and critiquing ideas as they are offered

Answer

Judging ideas during generation violates deferred-judgment rules and suppresses participation.

Question 3

A design engineer on the team becomes defensive when the group questions the original design's cost. How should the facilitator manage this?

Accepted Answer

Emphasize that the study targets functions and value, not the competence of the original designers

Answer

Framing the study around functions rather than blame reduces defensiveness and keeps designers engaged.

Question 4

What is the MAIN purpose of establishing ground rules at the start of a value study workshop?

Accepted Answer

To set shared behavioral expectations that support open participation and efficient sessions

Answer

Ground rules create agreed norms for respectful, efficient collaboration throughout the workshop.

Question 5

During the development phase, one sub-team falls behind on preparing its alternative for presentation. What should the team leader do FIRST?

Accepted Answer

Assess the cause of the delay and reallocate support or scope as needed

Answer

Diagnosing the delay first allows targeted support or scope adjustment rather than premature drastic action.

CVS - Certified Value Specialist Practice Test