CVS Skills in Facilitation 4

Question 1

A stakeholder who was not part of the value team attends the presentation and attacks the proposals. How should the facilitator respond?

Accepted Answer

Acknowledge the concerns, present the supporting rationale and data, and offer follow-up discussion

Answer

Acknowledging concerns and responding with data maintains credibility and keeps the dialogue constructive.

Question 2

In team development terms, a value study team argues over roles and approaches on day one. This most likely reflects which stage?

Accepted Answer

Storming

Answer

Storming is the natural stage where members test roles and challenge approaches before norms form.

Question 3

Which facilitator action best supports a team stuck in the Storming stage?

Accepted Answer

Clarify roles, restate objectives, and reinforce ground rules

Answer

Clarifying roles and objectives gives the group structure to move from storming into norming.

Question 4

Why is it important for the facilitator to record ideas visibly (e.g., on flip charts or shared screens) during brainstorming?

Accepted Answer

It validates contributions, prevents repetition, and stimulates the building of new ideas

Answer

Visible recording acknowledges contributors and lets participants piggyback on displayed ideas.

Question 5

A team member consistently arrives late and disrupts the session. The facilitator's most professional first step is to:

Accepted Answer

Speak with the member privately during a break to address the behavior

Answer

Private, respectful feedback addresses the behavior without embarrassing the member or disrupting team cohesion.

CVS - Certified Value Specialist Practice Test