CVS Code of Conduct 2 — Questions and Answers
Question 1: A CVS colleague notices a customer leave an item in their cart but walk away. What should the colleague do?
- Set the item aside for potential shoplifters
- Approach the customer helpfully to see if they need assistance (Correct answer)
- Ignore it as it is not their responsibility
- Immediately return the item to the shelf
Correct answer: Approach the customer helpfully to see if they need assistance
CVS's Code of Conduct emphasizes providing helpful, customer-focused service rather than making assumptions.
Question 2: Under CVS's Code of Conduct, how should colleagues handle confidential customer health information?
- Share it only with supervisors upon request
- Discuss it with coworkers to coordinate care
- Keep it strictly confidential and share only as permitted by law and policy (Correct answer)
- Document it in a shared store log for reference
Correct answer: Keep it strictly confidential and share only as permitted by law and policy
HIPAA and CVS policy require that protected health information be kept confidential and disclosed only as legally permitted.
Question 3: A colleague is offered a gift by a vendor worth $30. Per CVS's Code of Conduct, what is the correct action?
- Accept it since it is under the allowable threshold
- Accept it and report it to HR
- Decline it to avoid any appearance of a conflict of interest (Correct answer)
- Accept it if it is a holiday gift
Correct answer: Decline it to avoid any appearance of a conflict of interest
CVS's Code of Conduct generally prohibits accepting gifts from vendors to prevent conflicts of interest regardless of value.
Question 4: What does CVS's Code of Conduct say about reporting suspected violations?
- Only managers are required to report violations
- Colleagues are encouraged but not required to report violations
- All colleagues have a responsibility to report known or suspected violations (Correct answer)
- Reports should only be made anonymously
Correct answer: All colleagues have a responsibility to report known or suspected violations
CVS expects every colleague to report suspected violations through available channels including the Ethics Line.
Question 5: A CVS pharmacist is pressured by a manager to approve a prescription without proper verification. What should the pharmacist do?
- Follow the manager's instruction to avoid conflict
- Comply if the manager outranks the pharmacist
- Refuse and report the pressure through proper channels (Correct answer)
- Approve the prescription but document the manager's request
Correct answer: Refuse and report the pressure through proper channels
CVS's Code of Conduct protects colleagues who refuse unethical directives and requires reporting such pressure.
Question 6: How does CVS's Code of Conduct define a conflict of interest?
- Any disagreement between two colleagues
- A situation where personal interests could improperly influence business decisions (Correct answer)
- A customer complaint about a colleague's behavior
- A disagreement with company pricing policy
Correct answer: A situation where personal interests could improperly influence business decisions
A conflict of interest arises when personal relationships or financial interests could bias a colleague's business judgment.
Question 7: A colleague discovers a coworker is stealing merchandise. Under CVS's Code of Conduct, what is the first appropriate step?
- Confront the coworker directly
- Ignore it to avoid workplace conflict
- Report the suspected theft to a manager or through the Ethics Line (Correct answer)
- Wait to see if it happens again before reporting
Correct answer: Report the suspected theft to a manager or through the Ethics Line
CVS requires colleagues to report suspected theft promptly rather than confront or ignore the situation.
CVS Code of Conduct 2
A CVS colleague notices a customer leave an item in their cart but walk away.
What should the colleague do?