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Code of Conduct Flashcards

7 cards from real CVS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Code of Conduct flashcards as text

  1. A CVS colleague notices a customer leave an item in their cart but walk away. What should the colleague do?

    Answer: Approach the customer helpfully to see if they need assistance

    CVS's Code of Conduct emphasizes providing helpful, customer-focused service rather than making assumptions.

  2. Under CVS's Code of Conduct, how should colleagues handle confidential customer health information?

    Answer: Keep it strictly confidential and share only as permitted by law and policy

    HIPAA and CVS policy require that protected health information be kept confidential and disclosed only as legally permitted.

  3. A colleague is offered a gift by a vendor worth $30. Per CVS's Code of Conduct, what is the correct action?

    Answer: Decline it to avoid any appearance of a conflict of interest

    CVS's Code of Conduct generally prohibits accepting gifts from vendors to prevent conflicts of interest regardless of value.

  4. What does CVS's Code of Conduct say about reporting suspected violations?

    Answer: All colleagues have a responsibility to report known or suspected violations

    CVS expects every colleague to report suspected violations through available channels including the Ethics Line.

  5. A CVS pharmacist is pressured by a manager to approve a prescription without proper verification. What should the pharmacist do?

    Answer: Refuse and report the pressure through proper channels

    CVS's Code of Conduct protects colleagues who refuse unethical directives and requires reporting such pressure.

  6. How does CVS's Code of Conduct define a conflict of interest?

    Answer: A situation where personal interests could improperly influence business decisions

    A conflict of interest arises when personal relationships or financial interests could bias a colleague's business judgment.

  7. A colleague discovers a coworker is stealing merchandise. Under CVS's Code of Conduct, what is the first appropriate step?

    Answer: Report the suspected theft to a manager or through the Ethics Line

    CVS requires colleagues to report suspected theft promptly rather than confront or ignore the situation.