CVS Assessment MCQ 2 — Questions and Answers
Question 1: A customer approaches the pharmacy counter and says they are having trouble sleeping. Which OTC product would be MOST appropriate to recommend?
- Diphenhydramine (ZzzQuil) (Correct answer)
- Pseudoephedrine (Sudafed)
- Loratadine (Claritin)
- Cetirizine (Zyrtec)
Correct answer: Diphenhydramine (ZzzQuil)
Diphenhydramine is an antihistamine with sedative properties commonly used as an OTC sleep aid.
Question 2: Which CVS policy requires associates to check ID when selling age-restricted products?
- Check every customer regardless of age
- Check customers who appear to be under 30
- Check customers who appear to be under 40 (Correct answer)
- Check only customers under 21
Correct answer: Check customers who appear to be under 40
CVS policy requires ID verification for customers who appear to be under 40 to ensure compliance with age-restricted sales laws.
Question 3: A prescription label shows 'QID.' How many times per day should the patient take the medication?
- 2
- 3
- 4 (Correct answer)
- 6
Correct answer: 4
QID is a Latin abbreviation for 'quater in die,' meaning four times per day.
Question 4: What is the purpose of the CVS ExtraCare rewards program?
- To provide prescription drug discounts exclusively
- To reward customers with points and coupons for purchases, driving loyalty (Correct answer)
- To offer free flu shots to members
- To enroll customers in automatic prescription refills
Correct answer: To reward customers with points and coupons for purchases, driving loyalty
ExtraCare rewards customers with ExtraBucks and personalized coupons to encourage repeat shopping and brand loyalty.
Question 5: When a pharmacist counsels a patient on a new prescription, what is the MINIMUM information they should provide?
- Drug name only
- Drug name, dosage, and how to take it
- Drug name, dosage, directions, side effects, storage, and refill information (Correct answer)
- Side effects and storage only
Correct answer: Drug name, dosage, directions, side effects, storage, and refill information
OBRA '90 mandates comprehensive counseling including drug name, directions, side effects, storage, and refill details for new prescriptions.
Question 6: A customer returns an opened bottle of vitamins claiming they are defective. What should a CVS associate do FIRST?
- Refuse the return immediately because the product is opened
- Follow CVS return policy and consult a manager if needed (Correct answer)
- Offer store credit only without checking the policy
- Ask the customer to call the manufacturer directly
Correct answer: Follow CVS return policy and consult a manager if needed
Associates should follow CVS return policy procedures and escalate to a manager for guidance on exceptions or difficult situations.
Question 7: Which of the following describes 'shrink' in a retail pharmacy context?
- A reduction in store hours
- Inventory loss due to theft, damage, or error (Correct answer)
- A decrease in prescription volume
- A discount applied to clearance items
Correct answer: Inventory loss due to theft, damage, or error
Shrink refers to inventory loss caused by shoplifting, employee theft, administrative errors, or damaged goods.
CVS Assessment MCQ 2
A customer approaches the pharmacy counter and says they are having trouble sleeping.
Which OTC product would be MOST appropriate to recommend?