Assessment MCQ Flashcards

A customer approaches the pharmacy counter and says they are having trouble sleeping. Which OTC product would be MOST appropriate to recommend?

Answer: Diphenhydramine (ZzzQuil)

Diphenhydramine is an antihistamine with sedative properties commonly used as an OTC sleep aid.

Which CVS policy requires associates to check ID when selling age-restricted products?

Answer: Check customers who appear to be under 40

CVS policy requires ID verification for customers who appear to be under 40 to ensure compliance with age-restricted sales laws.

A prescription label shows 'QID.' How many times per day should the patient take the medication?

Answer: 4

QID is a Latin abbreviation for 'quater in die,' meaning four times per day.

What is the purpose of the CVS ExtraCare rewards program?

Answer: To reward customers with points and coupons for purchases, driving loyalty

ExtraCare rewards customers with ExtraBucks and personalized coupons to encourage repeat shopping and brand loyalty.

When a pharmacist counsels a patient on a new prescription, what is the MINIMUM information they should provide?

Answer: Drug name, dosage, directions, side effects, storage, and refill information

OBRA '90 mandates comprehensive counseling including drug name, directions, side effects, storage, and refill details for new prescriptions.

A customer returns an opened bottle of vitamins claiming they are defective. What should a CVS associate do FIRST?

Answer: Follow CVS return policy and consult a manager if needed

Associates should follow CVS return policy procedures and escalate to a manager for guidance on exceptions or difficult situations.

Which of the following describes 'shrink' in a retail pharmacy context?

Answer: Inventory loss due to theft, damage, or error

Shrink refers to inventory loss caused by shoplifting, employee theft, administrative errors, or damaged goods.