CVS Assessment Medication Safety and Error Prevention Questions and Answers Flashcards

Which storage condition is most important for medications labeled 'refrigerate'?

Answer: Store between 36°F and 46°F

Refrigerated medications must be kept between 36°F and 46°F (2°C–8°C) to maintain potency and safety.

A customer reports receiving the wrong medication last week. What is the correct first response?

Answer: Immediately notify the pharmacist and document the incident per CVS error-reporting protocol

Dispensing errors must be escalated to the pharmacist immediately and documented through the official incident-reporting system.

What does 'NDC number' stand for and why is it important in error prevention?

Answer: National Drug Code; it uniquely identifies each drug product to prevent substitution errors

The 11-digit NDC uniquely identifies the manufacturer, drug, and package size, helping verify the exact product dispensed.

When counting tablets for a prescription, the technician loses count halfway through. The best action is to:

Answer: Discard the tray, start the count over from zero

Restarting an interrupted count from scratch is the only way to guarantee an accurate quantity.

Which of the following is an example of a 'near-miss' medication error that should still be reported at CVS?

Answer: A wrong drug caught and corrected before it reached the patient

Near-miss events provide critical learning opportunities and must be reported even when no patient harm occurred.

Auxiliary labels such as 'Take with food' or 'Avoid alcohol' are applied to prescription bottles primarily to:

Answer: Reinforce safe-use instructions and reduce adverse events

Auxiliary labels provide patients with critical safety reminders that reduce the risk of adverse drug events.