CVA Client Communication and Ethics 3

Question 1

A client disagrees with the veterinarian's treatment recommendation. As a veterinary assistant, you should:

Accepted Answer

Encourage the client to discuss their concerns directly with the veterinarian

Answer

Encouraging open dialogue between the client and veterinarian ensures the client's concerns are addressed by the appropriate professional.

Question 2

When a client uses technical jargon incorrectly about their pet's condition, you should:

Accepted Answer

Gently clarify the correct term without making them feel embarrassed

Answer

Gently clarifying medical terminology helps ensure accurate communication while preserving the client's dignity.

Question 3

Which ethical principle requires that veterinary professionals act in the best interest of the animal patient?

Accepted Answer

Beneficence

Answer

Beneficence is the ethical principle of acting in the best interest of the patient to promote their well-being.

Question 4

A client calls repeatedly asking for updates on their hospitalized pet. The best approach is:

Accepted Answer

Schedule regular update calls at agreed times to balance client needs with workflow

Answer

Scheduling regular updates balances the client's natural anxiety with the team's need to maintain efficient patient care.

Question 5

What should you do if a client asks you to falsify medical records to support an insurance claim?

Accepted Answer

Refuse and report the request to the supervising veterinarian

Answer

Falsifying medical records is illegal and unethical; the request must be refused and reported to the veterinarian.

(CVA) Certified Veterinary Assistant Practice Test