CTP Performance Management & Coaching

Question 1

Which coaching model uses the four stages of Goal, Reality, Options, and Will (or Way Forward)?

Accepted Answer

GROW Model

Answer

The GROW Model is a widely used coaching framework that guides conversations through Goal, Reality, Options, and Will (or Way Forward) to help individuals achieve performance improvements.

Question 2

A performance gap is best defined as the difference between:

Accepted Answer

Desired performance levels and actual performance levels

Answer

A performance gap is the measurable difference between the desired (expected) level of performance and the actual (current) level of performance, which training or coaching aims to close.

Question 3

What distinguishes coaching from mentoring in a workplace development context?

Accepted Answer

Coaching is typically skill- and performance-focused while mentoring involves sharing broader career and life wisdom

Answer

Coaching is generally focused on specific skills, behaviors, or performance outcomes in the short to medium term, whereas mentoring involves a more experienced person sharing broader career, organizational, and life wisdom over time.

Question 4

In a 360-degree feedback process, information is collected from:

Accepted Answer

The employee, peers, direct reports, and supervisors

Answer

360-degree feedback gathers performance input from multiple sources surrounding the employee — including themselves (self-assessment), peers, direct reports, and supervisors — to provide a comprehensive view of performance.

Question 5

Which type of feedback is most effective for reinforcing desired employee behaviors?

Accepted Answer

Specific, timely, and positive behavioral feedback delivered close to the event

Answer

Specific, timely, and positive behavioral feedback is most effective for reinforcing desired behaviors because it clearly identifies what was done well and is delivered soon enough after the event for the employee to connect it to their actions.

(CTP) Certified Training Practitioner Practice Test

(CTP) Certified Training Practitioner Practice Test

CTP Performance Management & Coaching