CTP Performance Management & Coaching

Question 1

Which coaching model uses the four stages of Goal, Reality, Options, and Will (or Way Forward)?

Accepted Answer

GROW Model

Answer

ADDIE Model

Answer

Kirkpatrick Model

Answer

SMART Model

Question 2

A performance gap is best defined as the difference between:

Accepted Answer

Desired performance levels and actual performance levels

Answer

An employee's salary and their market value

Answer

Training budget allocated and training budget spent

Answer

Job requirements listed and job requirements fulfilled

Question 3

What distinguishes coaching from mentoring in a workplace development context?

Accepted Answer

Coaching is typically skill- and performance-focused while mentoring involves sharing broader career and life wisdom

Answer

Coaching focuses on long-term career guidance while mentoring addresses immediate skill deficits

Answer

Coaching is always done by an external consultant while mentoring is done by peers

Answer

Coaching requires formal certification while mentoring does not

Question 4

In a 360-degree feedback process, information is collected from:

Accepted Answer

The employee, peers, direct reports, and supervisors

Answer

Only the employee's direct supervisor and HR department

Answer

Customers and external stakeholders only

Answer

Senior leadership and board members only

Question 5

Which type of feedback is most effective for reinforcing desired employee behaviors?

Accepted Answer

Specific, timely, and positive behavioral feedback delivered close to the event

Answer

Evaluative feedback delivered annually during performance reviews

Answer

General written feedback submitted through HR portals

Answer

Comparative feedback showing how an employee ranks against peers

Question 6

A Performance Improvement Plan (PIP) is primarily designed to:

Accepted Answer

Provide a structured opportunity for an employee to meet defined performance standards within a set timeframe

Answer

Document grounds for terminating an underperforming employee

Answer

Replace the annual performance appraisal process

Answer

Reward high-performing employees with additional responsibilities

Question 7

Behavioral observation scales (BOS) measure performance by:

Accepted Answer

Rating the frequency with which an employee demonstrates specific observable behaviors

Answer

Ranking employees against one another on a single scale

Answer

Assigning employees to categories such as 'exceeds expectations' or 'needs improvement'

Answer

Tracking the number of errors an employee makes per month