CTM Training Needs Analysis & Program Design 5

Question 1

Which needs analysis technique is most useful for identifying the critical incidents that separate high performers from average ones?

Accepted Answer

Critical Incident Technique

Answer

The Critical Incident Technique collects specific examples of effective and ineffective behavior to pinpoint key performance drivers.

Question 2

A front-end analysis is conducted primarily to:

Accepted Answer

Determine whether training is the appropriate solution before investing in development

Answer

Front-end analysis validates the problem and solution type before resources are committed to training.

Question 3

Which option is an example of a non-training solution to a performance gap?

Accepted Answer

A job aid or checklist placed at the workstation

Answer

Job aids support performance at the point of need without requiring formal instruction.

Question 4

What does a training program's 'terminal objective' describe?

Accepted Answer

The overall performance learners should achieve by the end of the program

Answer

A terminal objective states the end-of-program performance, supported by enabling objectives.

Question 5

When designing training for adult learners, which principle from Knowles' andragogy should guide the design?

Accepted Answer

Adults are motivated by relevance and want to apply learning to immediate problems

Answer

Andragogy holds that adults are problem-centered and learn best when content is relevant to their roles.

CTM - Certified Training Manager Practice Test