VIP Exclusive
CTM Certified Training Manager VIP Practice Exam
CTM — The Certified Training Manager (CTM) designation is awarded by Training Industry, Inc. through its Certified Professional in Training Management (CPTM) program, which assesses competency across eight training management capability areas including strategy, needs analysis, design, delivery, evaluation, technology, and business acumen.
52
Questions
120m
Time Limit
70.00%
To Pass
Question 1 of 52👑 VIP
A new VP of Operations at your company tells you that customer satisfaction scores have dropped 12% over the past two quarters and suspects that frontline staff are not handling escalated complaints correctly. Before designing any training intervention, which of the following should be your FIRST step?
Questions 2–52 and full explanations are VIP-exclusive.