CTM Training Needs Analysis & Program Design 2

Question 1

A training manager compares current employee performance with the desired performance standard. What is the difference between the two called?

Accepted Answer

Performance gap

Answer

A performance gap is the measurable difference between actual and desired performance that a needs analysis seeks to identify.

Question 2

Which level of needs analysis examines whether training aligns with business strategy, resources, and management support?

Accepted Answer

Organizational analysis

Answer

Organizational analysis looks at strategy, climate, and resources to determine whether and where training fits.

Question 3

A manager reports that sales reps are not using the new CRM even though they know how. Which conclusion is most appropriate from a needs analysis perspective?

Accepted Answer

The gap is likely caused by motivation, incentives, or environment rather than skill

Answer

When people know how but still don't perform, the root cause is usually non-training related such as incentives, consequences, or obstacles.

Question 4

In the ADDIE model, which phase produces the instructional strategy, objectives, and assessment plan?

Accepted Answer

Design

Answer

The Design phase translates analysis findings into objectives, sequencing, strategies, and assessments.

Question 5

Which data-collection method is best for gathering quantitative input from a large, geographically dispersed workforce at low cost?

Accepted Answer

Online surveys

Answer

Online surveys scale efficiently across many locations and produce quantifiable data at minimal cost.

CTM - Certified Training Manager Practice Test

CTM - Certified Training Manager Practice Test

CTM Training Needs Analysis & Program Design 2