CTM Strategic Planning & Implementation 3

Question 1

A PEST (or PESTLE) analysis helps a training manager examine:

Accepted Answer

External environmental factors affecting the organization

Answer

PEST examines political, economic, social, and technological forces in the external environment.

Question 2

When resources are limited, how should a training manager prioritize competing training requests?

Accepted Answer

By alignment with strategic goals and potential business impact

Answer

Prioritizing by strategic alignment and impact maximizes the value of scarce training resources.

Question 3

Which stakeholder group is typically most critical for ensuring learners apply new skills on the job?

Accepted Answer

Direct supervisors and managers

Answer

Managers reinforce, coach, and provide opportunities to apply new skills, driving transfer of training.

Question 4

A balanced scorecard approach to training strategy measures performance across which perspectives?

Accepted Answer

Financial, customer, internal process, and learning and growth

Answer

Kaplan and Norton's balanced scorecard uses financial, customer, internal process, and learning and growth perspectives.

Question 5

A key risk-management step when planning a major training initiative is to:

Accepted Answer

Identify potential risks and develop mitigation plans in advance

Answer

Proactively identifying risks and planning mitigations reduces the chance of implementation failure.

CTM - Certified Training Manager Practice Test