CTM Strategic Planning & Implementation 2

Question 1

A training manager is building a three-year training plan. What should be the starting point?

Accepted Answer

The organization's strategic business goals

Answer

Strategic training plans are derived from organizational goals so that learning directly supports business priorities.

Question 2

In a SWOT analysis of the training department, a new low-cost LMS vendor entering the market is best classified as a(n):

Accepted Answer

Opportunity

Answer

External favorable factors the department could exploit are classified as opportunities.

Question 3

Which document most clearly describes the long-term desired future state of the training function?

Accepted Answer

Vision statement

Answer

A vision statement describes the aspirational future state, while the mission describes current purpose.

Question 4

A training manager wants executive buy-in for a new leadership academy. Which approach is most effective?

Accepted Answer

Link the academy to measurable business outcomes such as succession readiness

Answer

Executives commit resources when initiatives are tied to outcomes that matter to the business.

Question 5

Which of the following is an example of a SMART training objective?

Accepted Answer

Increase first-call resolution by 10% within six months of training

Answer

It is specific, measurable, achievable, relevant, and time-bound.

CTM - Certified Training Manager Practice Test